MICHAEL ROBINSON
Cordova,TN
Summary
I am a self-motivated individual that works well with others, dependable, reliable and a quick learner that is able to multitask to deliver outstanding results within any organization to contribute to any company's morale. I am firm but fair leader that believes in getting the job done quickly and efficiently who is always committed to safety first.
Overview
11
11
years of professional experience
Work History
Service Advisor
Gossett Motors Cars
07.2023 - Current
- Greeting customers, listening to their needs and scheduling appointments as needed.
- Setting up loaner cars and verifying insurance before maintenance is scheduled.
- Work directly with customers to understand their needs and provide our Service Technicians with the information required to provide excellent service.
- Answer questions about service outcomes, schedule and book appointments, vehicle drop-off and vehicle pick-up
- Provide customers with information and advice on warranty protections, potential cost savings and the advantages of trading in versus fixing their car
- Manage and oversee the dealership’s workflow and schedule
- Call customers to advise them about service changes or car pick-up times
- Maintain positive customer relationships to ensure repeat business
Group Coordinator Lead
DHL
02.2022 - Jul2023
- Lead provides leadership and instructions to others in a group to complete task quickly and effectively.
- Plan and organize meetings with supervisors and the management to discuss a particular project's progress and development.
- Coached and developed direct reports to lead problem-solving activities.
- Troubleshot and resolved workflow issues by collaborating and communicating openly with other groups.
- Unloaded and loaded trucks for UPS.
- Prepared, staged and shipped out scrapped damaged returns.
- Process daily returns.
- Provides day-to-day direction and guidance to work group .
- Responsible for daily workloads as well as participate in the training of the new employees about their job duties.
- Certified in various lift equipment.
Service Advisor
Wolfchase Nissan
04.2021 - 02.2022
- Consulting with technicians about needed repairs and alternatives that can be offered in place of expensive repairs
- Answering customer questions about service outcomes and consulting with technicians when necessary
- Informing customers about potential cost savings and warranty protections
- Assisting customer with deciding to fix their car through the dealership's shop or trading the vehicle in Overseeing and managing the service center's scheduling and workflow
- Informing customers of changes in service or when their vehicle is ready to be picked up
- Responsible for customer service and retail sales .
- Responsibilities includes selling parts and taking inventory of stocks in storage.
Logistics Supervisor
Ryder Logistics
10.2020 - 04.2021
- Manage and coordinate the organization, staffing, and operational activities for district warehouses.
- Participate in the development and implementation of goals, objectives, policies, and priorities of the organization Direct and review work plan for assigned staff Implement appropriate safety guidelines and investigate injuries or unsafe conditions
- Develop delivery schedules and drop shipment strategies
- Maintain accurate records and files of inventory usage
- Meet with staff to identify and resolve problems
- Select, train, motivate, and evaluate assigned personnel
- Implement discipline and termination procedures
- Prepare and present staff reports and other correspondence as appropriate and necessary
Assistant Manager
Pep Boys Auto Service & Tire Formerly Mathis Tire
07.2020 - 10.2020
- Under the direction of the Store Manager of Service, assists in various aspects of customer care, work order and register assistance, facility maintenance, and merchandising activities, including tire related stocking.
- Ensure that service equipment is in proper working order and housekeeping standards are followed according to SSC direction and instruction.
- Follow all policies and procedures related to all point of sale (POS) transactions, inventory integrity, reverse logistics, cash, credit, check, refund and return policies and purchase for re-sale parts (OP) procurement and vendor payment practices.
- Work with the management team to react to customer service issues, customer complaints, and / or business opportunities. Drives sales goals for the service center operation, both through personal engagement with customers and by observing and coaching the advisors on their customer interactions.
- Assist the Store Manager of Service in training and coaching service selling associates on "Pep Boys Customer Care Process," Courtesy Vehicle Inspections (CVIs), and general operation of store systems. Performs CVIs and other service-related tasks as qualified and directed.
- Assist in monitoring the shop productivity, workflow, and procedures with an emphasis on efficiency, thoroughness, and safety. Help with the day-to-day operations of the back shop, such as ensuring that the service staff complete CVIs through associate observations.
- Effectively communicates with all store associates, management, and customers. In the absence of any management, the Assistant Service Manager will act as the primary supervisor for the store staff, observing and coordinating operational activities. Key holder and responsible for basic and detailed opening and closing responsibilities. Other duties as assigned
Parts Manager
Caliber Collision
07.2019 - 07.2020
- Established individual parts inventory levels to balance stock for maximum inventory turns.
- Maintained high service delivery quality and efficiency by monitoring service writer and technician performance.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Reduced expense spending, securing low-cost inventory for customers to drive client retention.
- Reduced process lags, managing daily parts operations such as fulfilling service requests, generating orders, tracking inventory and maintaining profit margins.
- Received, examined and reshelved returned par
Parts Coordinator
ABRA Auto Body & Glass, Collerville – Tn
11.2017 - 07.2019
- Responsible for locating, ordering, receiving and verifying parts, Incorrect or damaged parts are returned to the vendor and credits for the returns monitored by this position.
- Returns incorrect or defective parts and reorders, updating the management system.
- Ensures that credits are processed accurately and promptly.
- Is an active and prepared participant at the morning board meeting, discussing all repair orders for which 100% of the parts have not been received and providing an estimated time of arrival.
- Engages other team members and corporate resources as needed in problem solving to locate hard-to-find parts.
Sales Associate
Firestone
01.2017 - 11.2017
- Development and Retention of Teammates Building Customer Satisfaction & Loyalty, Attention to each customer's needs: documenting and determining the best response and solution to a wide variety of situations Following proper checkout procedures: explaining all warranties and options to our BOSS (the customer), thanking them for their visit, and conveying our true appreciation for their business.
Parts Manager
Service King
08.2015 - 12.2016
- Responsible for entire parts department Ensures proper pricing, discounts and mark ups of all parts Supply reference materials to technicians to ensure proper parts usage Match up invoices and R.O's Order parts through Parts trader and OPS Maintain inventory of parts Check in and log all parts received.
Shipping Clerk/ Driver
LKQ Corporation Inc.
01.2014 - 07.2015
- Deliver parts to customers and pick up returns and cores from vendors daily, Maintain records of all outgoing and incoming shipments from and to the warehouse Prepare shipping documents along with the correct mailing labels and ensure that all orders and withdrawal requests from the warehouse are correctly fulfilled Consolidate shipping orders and prepare orders for route driver's daily runs Reconcile waybill, bill of lading with bill of materials and actual shipment arrivals.
- Ensure that the goods delivered to the warehouse are in accordance with approved orders and the associated bill of lading or invoice Perform the unpacking of consolidated shipment deliveries and distribute contents to the right warehouse bin location Maintain the automated inventory management system to ensure that actual physical inventory matches the database logical inventory.
- ISO 9000 certified.
Education
High School Diploma -
West Memphis Senior High
05.1990
Skills
- Time Management
- Selling hotel and retail parts
- Self-Motivation
- Conflict Resolution
- Leadership
- Adaptability
- Communication
- Decision Making
- Ability to work Under Pressure
- Stock management
- POS systems operations
- Inventory auditing
- Reviewing deliveries
- Ordering parts
- Auditing, POS
- Balance, Pricing
- Basic, Problem solving
- Closing, Procurement
- Coaching, Profit
- Conflict Resolution, Quality
- Credit, Receiving
- Client, Reconciling
- Customer Satisfaction, Safety
- Customer Service, Sales
- Customer Care, Selling
- Database, Shipping
- Decision Making, Supervisor
- Delivery, Technician
- Direction, Time Management
- Instruction, Workflow
- Inventory management, Writer
- Inventory
- ISO 9000
- Leadership
- Logistics
- Managing
- Mark
- Materials
- Merchandising
- Pick
- Policies
Timeline
Service Advisor
Gossett Motors Cars
07.2023 - Current
Group Coordinator Lead
DHL
02.2022 - Jul2023
Service Advisor
Wolfchase Nissan
04.2021 - 02.2022
Logistics Supervisor
Ryder Logistics
10.2020 - 04.2021
Assistant Manager
Pep Boys Auto Service & Tire Formerly Mathis Tire
07.2020 - 10.2020
Parts Manager
Caliber Collision
07.2019 - 07.2020
Parts Coordinator
ABRA Auto Body & Glass, Collerville – Tn
11.2017 - 07.2019
Sales Associate
Firestone
01.2017 - 11.2017
Parts Manager
Service King
08.2015 - 12.2016
Shipping Clerk/ Driver
LKQ Corporation Inc.
01.2014 - 07.2015
High School Diploma -
West Memphis Senior High
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