Michael Robinson
Citrus Heights,CA
Summary
Dynamic professional with extensive experience in veteran services and client advocacy, notably with AMVETS, as a Veteran Service Officer. Excelled in community outreach and VA correspondence interpretation, enhancing claim processes and veteran support. Demonstrated exceptional time management and communication skills, achieving significant positive outcomes in claims, appeals and veteran consultations.
Overview
10
10
years of professional experience
Work History
Veteran Service Officer
AMVETS
03.2024 - Current
- Knowledge of 38 Code of Federal Regulations
- Participate in public outreach and stand down events for veterans
- Veteran consultation and discernment on disability claim quality
- Scanning in evidence for a veterans claim to submit online
- Educating veterans on three pillars of a good disability claim
- Staying up to date on VA updates to PACT act and lists of presumptive conditions
- Attention to detail in current status of claims, and specific claim forms that must be submitted depending on claim status
- Explain claims process and substantial evidence needed to file a claim with the VA, in layman's terms
- Constant communication with veterans on next steps of claim process
- Problem solving denied claims to appeal for positive outcomes
- Provides in-depth information and comprehensive assistance to veterans their dependents and beneficiaries concerning any matter within scope of VA benefits
- Counsels Veterans, their dependents, and their beneficiaries regarding all benefits available through the Department of Veterans Affairs
- Explains types of documents necessary to facilitate timely processing of claims and aids in obtaining and completing documents and forms as required by type of claim being submitted or services requested
- Serves as facility Point of Contact (POC) and advocate for veterans and their beneficiaries in their dealings with other VA elements and organizations that may affect claims
- Provides community outreach counseling and in-home counseling to those who are geographically isolated or physically unable to go to a VA facility due to physical or mental incapacity
- Analyzes inquiries, research issues involved, consults with other federal, state, and local agencies as necessary and prepares written replies or furnishes replies by telephone or email
- Collects required data and finish a claim with veteran and/or a family member present
- Explains the VA's judgments to claimant and provides verbal or written justification for those decisions
- Determines needs of those looking for social services and refers them to proper government or nonprofit groups that provide those services
- Analyzes and interprets laws, rules, and protocols where precedent and guidelines may not be clear, exercising discretion and judgment
- Ability to interpret and apply laws, guidelines, regulations, and precedent opinions to provide accurate entitlement determinations and benefit payment information
Sales/Accounting Support & Technician
High Noble Safe Company
06.2022 - 03.2024
- Creating invoices for purchasing and billing via QuickBooks
- Purchase order development and coordination via QuickBooks
- Place and track orders via Shopify
- Company card expenditure tracking and receipt input via QuickBooks
- Schedule and confirm appointments and meetings
- Gathering information to determine customer needs
- Creating standard operating procedures for office personnel and field technicians
- Take incoming sales and service calls via multi line phone operation
- Troubleshoot electronic and dial accessed safes in person and over the phone
- Provide customers with information on operation of safes, purchasing procedures and shipping procedures
- Coordinate shipping with multiple shipping companies
- Coordinated deliveries, service meetings, site surveys and construction builds with customers and business' alike
- Handled general secretarial duties such as answering phones, scheduling appointments, sending emails, faxing, and mailing
- Record management through Shopify
- Synch electrical smart safes to cloud
- Install and transport safes up to 1200 lbs
- Install electrical keypads and mechanical dial locks on safes
- Primary point of contact for showroom and over the phone sales
- Showroom display work
- Installation of "Smart Safes" across multiple states in multiple facilities
- Checking network/cloud connectivity for smart safes to establishment routers
Packer/Sorter/Water Spider/Operations
Amazon
11.2019 - 06.2022
- Packing products that correspond to current order quickly and efficiently
- Ensuring proper size and packing material per box
- Ensuring accuracy of orders while
- Fulfilling/packing 200 orders per hour while maintaining 100% accuracy on order fulfillment
- Monitoring conveyor belt operations and clearing belt jams in a timely manner
- Making sure all packing personnel are continually supplied with packing material and boxes of various sizes
SUPPORT SERVICES STUDENT PERSONNEL ASSISTANT
Los Rios Community College District
08.2016 - 11.2019
- Career adviser for student population of 30,000 students
- Oversee a team of 4 group members with different skill-sets and job positions
- Schedule resume critique appointments with students and faculty
- Collaborate with various college departments to hold classroom presentations on the services provided by the Career and Pathways Support Services program
- Outreach to community services and businesses for the purpose of coordinating guest speaker workshops
- Research various career fields to hold mock interviews for students
- Coordinating semester career fairs with up to 80 different employers in attendance
- Marketing to maximize student participation in various workshops and career fairs
- Creating and tracking invoices/payments
- Provide input on the organization of student's “Steps to Success” on ARC website, to provide students with direction while minimizing confusion
- Organize, schedule, and lead team meetings
- Representative for “Clarify Programs and Pathways” initiative for American River
- College website and education plan re- designs for students, faculty and staff
- Classroom presentations, with over 30 students, on the support services offered by the Career and Pathways Support Services program
- Facilitate the hiring process for new staff members
- Tracking monthly time sheets for staff members
- Interviewing new potential employees for the Career and Pathways Program
- Creation of monthly, and semester activity lists/dates and event calendars
- Campus wide collaboration and program support for various events
- Attend conferences for personal/professional experience and growth
- Worked with students from all socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds
- Oversaw a team of 9 and a student population of over 120 students
- Directly responsible for veteran student success in education
- Submitted annual program reports and statistics to the Department of Education
- Scheduled staff member's weekly working schedules while keeping in mind staff members academic schedules
- Created, discussed and filed monthly staff performance reports
- Planned multiple student trips and events
- Scheduled student appointments for staff members or myself
- Document creation in Microsoft Word and Excel
- Provided multiple new student orientations for crowds of up to 50 students
- Met with state legislators to improve state funding for Veteran Resource Centers
- Provided constant, successful public Outreach
- Networked with on campus and community business entities
- Accessed student transcripts, DD214s, educational plans, and assessment scores
Federal Work Study
Los Rios Community College District
08.2014 - 08.2016
- Served as a resource person to students and staff answering routine questions regarding numerous inquiries
- Organized various records including payroll
- Answered multi-line phones and transfer to appropriate personnel
- Scheduled counseling and certification appointments
- Interpreted program regulations and assists students in obtaining needed support services
- Counseled veterans on different benefits types and which benefits might be applicable
- Processed educational benefit forms
- Worked with students from all socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds
- Assisted veteran students with filling out necessary claims necessary forms for education benefits
- Checked student documents for accuracy and completion
- Scheduled numerous and various appointments
- Instrumental in the planning and improvement of office procedures resulting in a reduced front desk wait time
- Played a vital role in school and Veterans Resource Office fundraising events
- Addressed student questions including but not limited to: veteran's benefits, counseling services, financial aid, Disabled
- Involved in political outreach events speaking with county/local politicians to vote in favor of veteran legislation
- Student Programs and Services as well as future needs
- Greeted and escorted students to respective departments
- Enacted public outreach campaigns to increase media exposure and support of Veterans Resource Funding across the state and nation
Skills
- Clent/Veteran Advocacy
- Claim Processing
- Reporting and documentation
- Written and verbal communication
- Community outreach
- Client needs assessments
- Eligibility requirements
- Time management
- Benefit Counseling
- Customer Service
- Analyzes/interprets laws, rules, and protocols
- VA Correspondence Translation
Timeline
Veteran Service Officer
AMVETS
03.2024 - Current
Sales/Accounting Support & Technician
High Noble Safe Company
06.2022 - 03.2024
Packer/Sorter/Water Spider/Operations
Amazon
11.2019 - 06.2022
SUPPORT SERVICES STUDENT PERSONNEL ASSISTANT
Los Rios Community College District
08.2016 - 11.2019
Federal Work Study
Los Rios Community College District
08.2014 - 08.2016
Similar Profiles
Brianna SalasBrianna Salas
Processor at AMVETSProcessor at AMVETS
Jonathan HallJonathan Hall
Supervisor at AmvetsSupervisor at Amvets
Christine ConteChristine Conte
President of Ladies Association at AMVETSPresident of Ladies Association at AMVETS