Summary
Overview
Work History
Education
Skills
Timeline
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Michael Robinson

Michael Robinson

Cleveland,OH

Summary

Dynamic and results-oriented Lawn Care Technician and Entrepreneur with a proven track record at TruGreen Lawn Care and MJER Enterprises LLC. Expert in fertilizer application and lawn disease identification, I excel in customer service, driving satisfaction, and retention. Leveraged leadership and market analytics skills to significantly enhance operational efficiency and profitability.

I will be a customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

I am a hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

19
19
years of professional experience

Work History

Lawn Care Technician

TruGreen Lawn Care
Brunswick, Ohio
08.2023 - Current
  • Maintained or repaired tools or equipment for safety and longevity.
  • Responded quickly to customer inquiries and concerns to drive customer satisfaction and maximize retention.
  • Applied fertilizers and herbicides to lawns according to manufacturer's instructions.
  • Planted grass seed in areas where needed.
  • Educated clients on sustainable lawn care practices to promote eco-friendly landscaping.
  • Worked in a team setting to coordinate large-scale lawn care projects and ensure client satisfaction.
  • Maintained proper use of ergonomic practices, personal protective and safety equipment.
  • Followed landscaping designs to determine placement of sod, flowers or foliage.
  • Conducted yard maintenance tasks according to contract and to meet customer satisfaction.
  • Repaired damaged areas of turf due to insect infestations or extreme weather conditions.
  • Provided advice on proper care of lawns and gardens.
  • Researched new products available for lawn care applications.
  • Identified lawn diseases and pests, recommending appropriate control measures.
  • Operated tractors with attachments such as spreaders and sprayers.
  • Inspected properties for weeds, pests, diseases, and other issues that could affect the health of grass or plants.
  • Utilized hand tools and power equipment safely to maintain lawns and garden beds.
  • Attended monthly training sessions related to industry standards.
  • Mixed and sprayed or spread fertilizers, herbicides, or insecticides using hand or automatic dispensers.
  • Cared for lawns by mulching, aerating, weeding or grubbing.

Owner

MJER Enterprises LLC
Cleveland, OH
05.2006 - 08.2023
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Set pricing structures according to market analytics and emerging trends.
  • Reviewed legal documents related to business operations.
  • Managed sales presentations to promote product and brand benefits.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Developed strategic plans to increase profitability and efficiency.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Ensured compliance with local, state, and federal regulations.
  • Prepared staff work schedules and assigned team members to specific duties.

Education

GED -

Cuyahoga Community College
Cleveland, OH
04-1992

Some College (No Degree) - Business Administration

Central State University
Wilberforce, OH

Skills

  • Equipment maintenance
  • Fertilizer application
  • Lawn disease identification
  • Customer service

Timeline

Lawn Care Technician

TruGreen Lawn Care
08.2023 - Current

Owner

MJER Enterprises LLC
05.2006 - 08.2023

GED -

Cuyahoga Community College

Some College (No Degree) - Business Administration

Central State University

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Michael Robinson