Summary
Overview
Work History
Education
US Army National Guard
Timeline
Generic

Michael Rocheleau

Golden,CO

Summary

Dedicated sales and service industry professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the customer experience.

Overview

7
7
years of professional experience

Work History

Bar Manager

Bounce Empire
07.2023 - 10.2023
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Maximized customer service by training staff, overseeing operations, and resolving issues.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Crafted special drink and cocktail menu items for seasonal offerings and events.
  • Closed out cash registers and prepared cashier report at close of business.

Sales Representative

Diebolt Brewing Company
01.2023 - 06.2023
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Generated new leads through networking and attending industry events.
  • Developed and implemented sales strategies to increase profits.

Beverage Manager

The Golden Mill
05.2021 - 10.2022
  • Trained and mentored 20+ personnel hired to fulfill various roles.
  • Developed ongoing training initiatives to improve beverage knowledge of serving employees.
  • Purchased beverage stock and handled all inventory needs.
  • Selected wine, beer and alcohol products based on customer feedback and local product availability.
  • Improved average wine and alcohol spend per guest through curation, service training, and hands-on hospitality.

Manager

Verizon Wireless
02.2017 - 03.2020
  • Achieved monthly sales goals and quotas by providing high end and professional sales experiences
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly
  • Reduced workflow inconsistencies while recruiting, interviewing and hiring new staff members
  • Monitored cash drawers in multiple checkout stations to ensure adequate cash supply

Education

Bachelor of Arts - Liberal Arts And Sciences

Park University
Kansas City, MO
05.2014

High School Diploma -

Plattsburgh High School
Plattsburgh, NY
06.2009

US Army National Guard

E5 / Sergeant

11Bravo / Infantryman

July 2010 - July 2018

Timeline

Bar Manager

Bounce Empire
07.2023 - 10.2023

Sales Representative

Diebolt Brewing Company
01.2023 - 06.2023

Beverage Manager

The Golden Mill
05.2021 - 10.2022

Manager

Verizon Wireless
02.2017 - 03.2020

Bachelor of Arts - Liberal Arts And Sciences

Park University

High School Diploma -

Plattsburgh High School

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Michael Rocheleau