Michael S. Rocillo
Seattle,WA
Summary
Dedicated Train Mechanic and Customer Service Representative with extensive experience at Seattle Monorail Services. Proficient in train inspection and electrical wiring, I excel in crisis management and effective communication, ensuring passenger safety and satisfaction. Recognized for maintaining high standards in vehicle maintenance and delivering exceptional customer support.
Overview
7
7
years of professional experience
Work History
Train Mechanic/Technician & Train Driver
Seattle Monorail Services
Seattle, WA
05.2023 - Current
- Perform daily pre-trip inspection of the train.
- Help and assist passengers/customers to buy tickets, asking for directions or any physical help that they would need.
- Perform ADA assistance getting on the train of getting off the train.
- Maintain a level of professionalism in interacting with passengers.
- Performs de-escalating techniques to an irate passenger or unruly passenger on board the train or on the train platforms.
- Speaking friendly and respectfully with all the passengersPerforms 360 Visual Checking, pre and post trip inspections.
- Conduct repairs on the train body, gear box, traction motor, guide tires, load tires and electrical wirings of the train.
- Remove and replace brake pads and brake drum.
- Also perform weekly building cleaning and maintenance check of HVAC, platforms, sump pump and office rooms.
Barista
Starbucks
Seattle, Washington
02.2023 - 04.2023
- Prepared and served high-quality beverages to customers daily.
- Maintained cleanliness and organization of the work area consistently.
- Operated espresso machines and brewing equipment efficiently throughout shifts.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Maintained calm demeanor during high-volume periods and special events.
Aircraft Brake Rider/ Towing crew
Macro Asia Airport Services Corp.
Metro Manila, Philippines
11.2018 - 11.2020
- Performs towing of Airbus and Boeing aircraft.
- Turning on aircraft auxiliary power unit, guide lights, bleed air.
- Checks aircraft cargo compartment door if securely closed 360 checks before conducting towing.
- Attach ground power unit and portable AC unit to aircraft.
Education
Bachelor of Science - Aircraft Maintenance & Technology
Airlink International Aviation College
Pasay, Philippines04-2016
Skills
- Customer relationship management
- Beverage preparation
- Team collaboration
- Attention to detail
- Time management
- Calm demeanor
- Friendly and outgoing
- Problem-solving
Training
Dota Aero Services Inc, Paranaque, Philippines, Cabin Mechanic Trainee, 02/01/17, 08/01/17
References
Available upon request
Languages
English
Full Professional
Timeline
Train Mechanic/Technician & Train Driver
Seattle Monorail Services
05.2023 - Current
Barista
Starbucks
02.2023 - 04.2023
Aircraft Brake Rider/ Towing crew
Macro Asia Airport Services Corp.
11.2018 - 11.2020
Bachelor of Science - Aircraft Maintenance & Technology
Airlink International Aviation College