Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Languages
References
Timeline
Generic

Michael Rodas

Springdale,AR

Summary

I am a resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.

As a passionate photographer, I am successful at capturing scenes and images. Leveraged curiosity and innovation to drive originality. Fearless creator of candid and unique shots.

I want to create a career path that utilizes the best resources to unlock my greatest potential. I aim to always learn from my experiences and build meaningful relationships with people.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Service Leader

Chipotle Mexican Grill
Fayetteville, AR
10.2019 - Current
  • Developed training materials and provided on-the-job instruction to new employees.
  • Attended job training to sharpen skills and keep informed of new products.
  • Implemented processes and procedures to keep employees on task and maintain smooth workflow.
  • Maintained accurate records of daily sales transactions using a POS system.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Explained goals and expectations required of trainees.
  • Ensured compliance with all food safety regulations and sanitation standards.
  • Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
  • Supervised and trained staff in customer service, food handling, and safety protocols.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Counseled and disciplined staff to address issues promptly and provide constructive feedback.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Freelance Photographer

Myself
Rogers, AR
01.2018 - 11.2019
  • Reviewed sets of photographs to select best work.
  • Performed maintenance tasks to keep equipment working properly.
  • Used traditional or digital cameras along with tripods, filters and flash attachments.
  • Utilized filters, edits and after-effects to enhance photos.
  • Compiled digital files of finished images for delivery to clients.
  • Collaborated with clients to plan shoots and boost satisfaction with photos.
  • Planned and obtained original shots using innovative thinking and new techniques.
  • Explained price and package details to customers.
  • Enhanced, retouched and resized photographs and negatives using airbrushing and other techniques.
  • Collaborated successfully with various personalities and work styles.
  • Edited and retouched photos using Adobe Photoshop to meet client specifications.
  • Set up camera control equipment, stands and tripods for shoots.
  • Selected and adjusted subjects, equipment, and lighting to achieve desired effects.
  • Performed basic troubleshooting on camera equipment when necessary.
  • Negotiated rates with clients based on individual project requirements.
  • Transferred photographs to computers for editing, archiving and electronic transmission.

Shift Leader

Taco Bueno
Fayetteville, AR
11.2011 - 09.2019
  • Evaluated needs of departments and delegated tasks to optimize overall production.
  • Assessed reports and adjusted workflows to realign with targets.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Complied with company safety procedures, policies and regulations to promote safe working environment.
  • Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
  • Supervised and led employees to maintain productivity and customer service levels.
  • Monitored employee performance to ensure compliance with company policies and procedures.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
  • Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
  • Educated customers about offerings, promotions and pricing to boost sales.
  • Resolved customer complaints promptly and professionally.

Customer Service Representative

Anytime Fitness
Lowell, AR
03.2015 - 10.2015
  • Set up and activated customer accounts.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Developed strong customer relationships to encourage repeat business.
  • Made outbound calls to obtain account information.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Maintained cleanliness of the facility by sweeping, mopping, dusting and sanitizing equipment.
  • Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
  • Provided customer service to members, answered questions and addressed complaints.

Education

High School Diploma -

Rogers High School
Rogers, AR
05-2013

Some College (No Degree) - Project Management

Bellevue University
Bellevue, NE

Skills

  • Order Fulfillment
  • Technical Support
  • Report Preparation
  • Complaint Resolution
  • Customer Service Excellence
  • Data Management
  • Positive Reinforcement
  • Filing and Recordkeeping
  • Attention to Detail
  • Decision-Making
  • Email and Phone Etiquette
  • Customer Service and Support

Affiliations

  • Creating music
  • Digital art and graphic design
  • Writing
  • Exercise
  • Hiking
  • Travelling

Certification

  • Servsafe Certification

Languages

English
Native/ Bilingual
Spanish
Professional

References

References available upon request.

Timeline

Service Leader

Chipotle Mexican Grill
10.2019 - Current

Freelance Photographer

Myself
01.2018 - 11.2019

Customer Service Representative

Anytime Fitness
03.2015 - 10.2015

Shift Leader

Taco Bueno
11.2011 - 09.2019

High School Diploma -

Rogers High School

Some College (No Degree) - Project Management

Bellevue University

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Michael Rodas