Michael Rodriguez
Clifton,NJ
Summary
Driven professional with a proven track record at Forman Mills and other esteemed organizations, excelling in customer service and sales support. Demonstrated ability to enhance customer satisfaction and streamline operations, leveraging excellent communication and problem-solving skills. A reliable team player known for outstanding time management and a commitment to achieving sales goals. Diligent and reliable Hand Packer successful at handling high-volume, physically-challenging work, standing for long periods and moving with ease. Excellent physical stamina, teamwork capabilities and communication skills. Dedicated to surpassing production goals and maximizing customer satisfaction every day.
Overview
7
7
years of professional experience
Work History
Floor Stocker
Forman Mills
2022.05 - 2023.07
- Enhanced store organization by effectively arranging merchandise and stocking shelves.
- Streamlined inventory management by performing regular inventory checks and updating records.
- Boosted customer satisfaction with prompt and courteous assistance in locating products.
- Maintained a clean and safe shopping environment by adhering to company cleanliness standards and safety protocols.
Cashier
Dollar General Store
2021.03 - 2022.03
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Patient Access Representative
Clara Maass Medical Center
2019.03 - 2021.01
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
- Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Waiter/ Guest Service
Venetian Catering
2017.01 - 2019.01
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
Sales Associate
Walgreens
2016.01 - 2017.12
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
Associate of Arts - Business Administration
Passaic County Community College
Paterson, NJ07.2025
GED -
Clifton High School
Clifton, NJ09.2018
Skills
Customer Service
Store maintenance
Sales Support
Stock replenishment
Warehouse Operations
Reliability
Excellent Communication
Problem-solving aptitude
Team building
Motivated Team Player
Timeline
Floor Stocker
Forman Mills
2022.05 - 2023.07
Cashier
Dollar General Store
2021.03 - 2022.03
Patient Access Representative
Clara Maass Medical Center
2019.03 - 2021.01
Waiter/ Guest Service
Venetian Catering
2017.01 - 2019.01
Sales Associate
Walgreens
2016.01 - 2017.12
Associate of Arts - Business Administration
Passaic County Community College
GED -
Clifton High School
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