Michael Rogers
Malakoff,TX
Summary
Service-oriented delivery professional with demonstrated record of road safety and clean driving history. Familiar with logging daily activities, coordinating customer paperwork and collecting payment. Plans and manages efficient routes to maximize deliveries and customer satisfaction.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Otr Delivery Driver
PFG Customized Distribution
McKinney, Texas
08.2024 - Current
- Received daily delivery instructions and route assignments from dispatch.
- Ensured accurate completion of all paperwork associated with deliveries.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Maintained accurate records of goods delivered and collected payments as required.
- Verified accuracy of items loaded onto truck against shipping documents.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
- Responded promptly to emergency situations involving vehicles or personnel on the roadways.
- Cleaned interior and exterior of delivery vehicle at end of shift as needed.
- Reported mechanical issues with delivery vehicle to supervisor in a timely manner.
- Performed pre-trip inspections of delivery vehicle according to company guidelines.
- Managed inventory levels during deliveries by verifying load counts against shipping manifests.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Stayed up-to-date on changing local roads and construction areas that may affect routes.
- Monitored fuel level throughout shift and refueled when necessary.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Checked tires for proper inflation before leaving on each route.
- Navigated routes with relevant map programs and GPS systems.
- Handled merchandise in accordance with product handling standards.
- Filed vehicle logs, cargo records or billing statements according to company regulations.
Delivery Driver /CDL A OTR Driver
Pepsico/Fritolay
Plano, Texas
08.2024 - 08.2024
- Developed and maintained relationships with current customers.
- Developed and implemented strategies to increase sales volume.
- Performed regular maintenance on delivery vehicle.
- Conducted daily pre-trip inspections of delivery vehicles.
- Organized deliveries according to customer needs.
- Loaded, unloaded, and delivered product in a timely manner.
- Delivered product to customers in a safe and courteous manner.
- Maintained accurate records of all deliveries and pickups.
- Provided excellent customer service by answering questions and resolving complaints in a professional manner.
- Restocked shelves as needed in order to ensure adequate inventory levels for customers.
- Ensured that the proper paperwork was completed for each delivery or pickup transaction accurately and efficiently.
- Monitored stock levels on route trucks to ensure accuracy of inventory counts.
- Ensured compliance with all federal, state, local laws governing transportation of goods.
- Assisted with merchandising displays at customer locations when requested.
- Responded quickly to customer inquiries regarding products or services.
- Adhered to company safety policies while operating company vehicle.
- Participated in promotional activities such as special events, trade shows.
- Utilized effective problem solving skills when resolving customer issues.
- Maintained an organized work space at all times.
- Utilized corporate vehicle to deliver and sell products to clients with focus on optimizing customer experience.
- Maintained positive attitude and diplomacy when dealing with customers and other team members.
- Planned and organized routes within territory to maximize efficiency and time.
- Confirmed product displays met company specifications regarding placement, date codes and pricing.
- Cross-sold additional products to customers depending upon merchandise needs.
- Kept accurate logs of all deliveries and trips.
- Loaded and unloaded freight in a safe and timely manner.
- Complied with all applicable laws and regulations governing the transportation industry.
- Delivered products to customers' locations in a courteous and professional manner.
- Reported vehicle defects, accidents, traffic violations, or damage to the vehicles immediately upon occurrence.
- Secured cargo according to company procedures prior to departure from terminals.
- Dropped off deliveries within scheduled timeframes.
- Delivered products and freight to customers both locally and long distance.
- Maintained safe driving habits to protect property and general public on roadways.
- Inspected the vehicle daily to make sure all parts were properly functioning.
Assistant Store Manager
Brookshires Food Store
Athens, TX
08.2006 - 07.2024
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Ensured compliance with all safety regulations throughout the store premises.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Coordinated with vendors to secure product availability at competitive prices.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Handled scheduling for store shifts to achieve adequate staffing.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Coached and developed store associates through formal and informal interactions.
- Assisted in continuous development of effective store associates to achieve desired sales and results.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
Education
Certificate - Class A Cdl Training
160 Driving Academy
Dallas, TX12-2023
GED -
Tvcc
Athens, TX03-1998
Skills
- GPS Navigation
- Package scanning
- Quality Assurance
- Mileage Tracking
- Load Balancing
- Dispatch Communication
- Tractor-trailer driving
- Equipment Operation
- DOT Compliance
- Vehicle Maintenance
- Trip planning
- Valid Driver's License
- Safe Driver Training
- Pre-Trip and Post-Trip Inspections
Accomplishments
- Completion of both smith system and Pace system defensive driving courses
Certification
- Class A cdl 160 Driving academy
- Smith safe driving system
- Pace safe driving system
References
References available upon request.
Timeline
Otr Delivery Driver
PFG Customized Distribution
08.2024 - Current
Delivery Driver /CDL A OTR Driver
Pepsico/Fritolay
08.2024 - 08.2024
Assistant Store Manager
Brookshires Food Store
08.2006 - 07.2024
- Class A cdl 160 Driving academy
- Smith safe driving system
- Pace safe driving system
Certificate - Class A Cdl Training
160 Driving Academy
GED -
Tvcc
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