MICHAEL ROGERS
Senior Executive
Keller,TX
Summary
Senior Banking Consumer, Small Business, Business Banking Executive and Retail Grocery Executive with a 30+ year record of success in exceeding net client growth, sales, service, income, and operational goals in banking, and retail grocery stores. A strong, take-charge executive with the ability to drive sustained growth in a challenging, competitive, and volatile market. Highly regarded for visionary leadership build collaboration, and dedication to build rapport and trust with key stakeholders and associates. The ability to attract, retains, and develops talent to increase bench strength, productivity, proficiency and overall competitive position in the area.
Overview
2026
2026
years of professional experience
Work History
Consumer Marketing Executive
Bank of America
2005 - 2009
- Oversaw sales, operations, recruited and built team, planned and implemented strategies, motivated and trained individuals committed to results while also valuing and leveraging diversity to achieve expected sales and customer service metrics.
- Responsible for leading 37 Banking Centers, 2 District Managers, and 450 plus associates
- Exceeded overall sales, service, and operational goals that allowed the market to achieve sales goal for the first time in 16 years
- Ranked 1st in overall production for Southwest Division
- World Class Award Winner for Top Performer
- Passion for the associate and their development – promoted 3 banking center managers to District Managers
- Served and selected and peer mentor for Consumer Market Executives
Small Business Regional Executive / Business Banking Market Executive
Bank of America
01.2022 - Current
- Report directly to Division Executive. Responsible for driving revenue, profitability and market share in business banking segment. Leads team of 11 market leaders, delivers vision and strategy, ensures operational excellence, manages risk and acts as ambassador to the local business community. Responsibilities include -
- Market Strategy and Financial Performance;
- Develop and execute the market strategy from business banking, tailoring plans to local market dynamics and competitive environment;
- Set and own financial targets; revenue, loan/deposit growth, profitability cross-sell ratios;
- Allocate market resources strategically; credit products, treasury/cash management solutions, sales, support and marketing.
- Team leadership and talent management -
- Lead and manage a team of relationship managers and c
- Recruit, coach, develop and retain high performing talent;
- Drive performance culture: establish metrics, conduct reviews, manage under-performance, promote within.
- Client Relationship & Growth
- Oversee acquisition of new business clients and retention / growth of existing ones in the segment (businesses with annual revenues in a range, $5M-$50M or similar).
- Ensure exceptional service, timely issue resolution, and deliver cross-business solutions (credit, treasury, deposit, etc.).
- Build relationships with Centers of Influence, referral channels, and community organizations.
- Operational Excellence & Risk Management
- Monitor and manage credit risk, underwriting practices, compliance with internal policies and external regulations. Oversee the client management process (pipeline, deal hand-offs, coordination among support functions).
- Ensure quality and consistency in process execution and service delivery.
- Cross-LOB Collaboration & Integration
- Partner with product specialists, treasury, credit, risk, and other functions to bring full suite of Bank of America services to clients. Operational Excellence & Risk Management
- Monitor and manage credit risk, underwriting practices, compliance with internal policies and external regulations.
- Oversee the client management process (pipeline, deal hand-offs, coordination among support functions).
- Ensure quality and consistency in process execution and service delivery.
- Cross-LOB Collaboration & Integration
- Partner with product specialists, treasury, credit, risk, and other functions to bring full suite of Bank of America services to clients.
- Work with other Market Executives to share best practices and collaborate regionally or enterprise-wide.
- Market Presence & Branding
- Represent Bank of America in external forums: business community events, chambers of commerce, industry associations. Serve as a spokesperson for Bank of America's values in the region and help to boost brand awareness.
- Metrics / Success Measures
- New client acquisition and retention rates
- Deposit and loan growth, portfolio balance, yield, profitability
- Product penetration per client (how many bank products used)
- Efficiency metrics (cost, income, expense control)
- Team performance metrics: individual RM productivity, coaching/development outcomes
- Risk metrics: delinquency, credit loss, compliance issues
- Customer satisfaction / feedback / turnaround times
Senior Vice President/Area Executive
Bank of America
01.2010 - 01.2022
- Report directly to Division Executive. Develop and execute customer-driven area strategy to improve sales, productivity, proficiency and the overall competitive position in the area. Ensure execution of key controls and risk oversight. Oversee daily sales operations including managing resources, reducing expenses and ensuring compliance with company policy and federal regulations.
- Direct and manage 11 District Managers that span 2500 associates in 168 Banking Centers across Texas and New Mexico
- Responsible for 1.4 MM monthly transactions, and 600K monthly sales and service interactions that led to $20.3B in deposits and $850MM in new mortgages while serving an MSA of over 3 million households.
- Top Region performance in integrated sales that include Merrill Lynch, Home Loans and Small Business products
- Key Stakeholder in driving the incorporation of multiple lines of business into the retail channel to deliver the franchise to the Bank’s customer base
- Improved the Operational Risk of banking centers variability to 93.9% by executing strategic routines and processes at the Banking Center and the Market Manager level.
- Exceeded salary, expense, and losses YTD plan.
- Increased branch sales results by establishing specific SMART sales goals and replacing underperforming executives, managers, and personal bankers with top talent not internally identified or recruited externally.
- Selected and served as a Regional representative for Banking Center Channel Leadership Development Program.
- Exceeded and led Region to 90% overall customer satisfaction results by establishing and implementing strategic processes.
- Created procedure and process to drive results for internal and external clients, manage their performance through accountability for improvement, or replacement of the associate.
- #1 in Associate Satisfaction achieving an Employee Engagement score of 85% in 2012-2018
- Established and directed successful programs focused on developing confident and successful talent.
- Established and directed successful programs focused on developing confident, skilled and successful talent.
Senior Vice President/Regional Business Executive
Bank of America
01.2009 - 01.2010
- Report directly to Region Executive. Manage all aspects of consumer region, including long and short-term strategy, resource allocation, operations, and administrative functions, support 7 Consumer Market Executives, 4 support partners, and 2700 associates.
- Managed 4 direct reports and 2700 indirect reports
- Developed and managed training initiatives, advise site locations, and expense
- Served as key integration point for business partners in sales, operations, customer experience, and human resources for the Region.
- Provided field visit coaching to Consumer Market Executives and District Managers in root cause analysis, creating SMART action plans, execution, accountability, and effective time management.
Safeway District Manager
Safeway Stores Inc
01.2000 - 01.2005
- Built customer-centric culture, managed staffing, training, merchandise schematics, labor scheduling, inventory, payroll, target wage rates, and achieving sales and profit results.
- Managed three districts and over 2600 associates to drive sales ranging from $65 million to $84 million annually, and net operating income of $19 million
- Increased sales by 4% -10% in each district by tightly managing vendor relations, cross merchandising/ placement of product and controlled inventory and salary to cut unnecessary expenses
- O Lead company for three consecutive years in Out of Stock control
- O Lead company in Checkout success results - Only district to achieve 90% goal
- Increase customer service scores to achieve best in Division and Franchise top quartile results by improving service and cross sell knowledge among associates at all levels.
- Asked to take on multiple champion roles that include Certified Store Manager, District Manager assessor, Division financial analysis trainer, and Certified Frontline Leadership facilitator
- Developed Best Practices for numerous Corporate and Division Projects: Seven Day Delivery, Checker productivity, Out of Stacks, and Speedy Checkout.
Education
Angelo State University
San Angelo, TXCommunity Service
Tunnels to Tower
Core Competencies
- P&L/ budget responsibility
- Organizational leadership
- Strategic business analysis and planning
- Talent assessment and accelerated development
- Process improvement
- Demonstrated success in driving market share
- Customer satisfaction improvement
- Shrink reduction and loss control
- Merchandising
- Market and competitive intelligence
Timeline
Small Business Regional Executive / Business Banking Market Executive
Bank of America
01.2022 - Current
Senior Vice President/Area Executive
Bank of America
01.2010 - 01.2022
Senior Vice President/Regional Business Executive
Bank of America
01.2009 - 01.2010
Safeway District Manager
Safeway Stores Inc
01.2000 - 01.2005
Consumer Marketing Executive
Bank of America
2005 - 2009
Angelo State University
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