Michael Rojas
Downey,Ca
Summary
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Accomplished Grocery Store Manager with almost 10 years of experience in management, Proven track record in enhancing customer satisfaction, managing efficient store operations, and implementing effective cost-control measures. Skilled in strategic planning, inventory management, and staff development, with a strong focus on achieving sales targets and fostering a positive work environment. Committed to leveraging leadership skills and industry knowledge to contribute to the store’s success.
Overview
14
14
years of professional experience
Work History
Store Manager
Stater Bros Market
10.2014 - Current
- Overseeing daily store operations to ensure efficiency and customer satisfaction
- Managing and training staff, performance monitoring, and providing constructive feedback
- Implementing strategies to drive sales growth, increase profitability, and meet financial objectives
- Maintaining inventory levels, ensuring product availability, and overseeing order placement
- Ensuring compliance with health and safety regulations to provide a safe shopping environment
- Handling customer inquiries and complaints, providing high-quality customer service
- Developing and executing marketing campaigns to attract new customers and retain existing ones
- Analyzing sales data to understand consumer behavior and adjust strategies accordingly
- Controlling operational costs and implementing cost-saving measures to optimize resources.
- Managed inventory control, cash control, and store opening and closing procedures.
Industrial Mechanic
DB Services
02.2022 - 10.2022
- Diagnose, maintain and repair equipment including small diesel/gas engines, generators, electrical circuits and hydraulic systems
- Perform quality inspections of equipment prior to returning to service
- Maintain records of service, repairs and scheduled maintenance
- Inspect and diagnose customer owned equipment to prepare repair quotes
- Report machine defects, damages and malfunctions
- Repair and Service fabrication shop equipment.
- Maintained comprehensive records of all maintenance activities, enabling accurate tracking of machine performance over time.
- Improved equipment efficiency by performing regular maintenance and repairs on industrial machinery.
- Increased production output by troubleshooting and resolving complex mechanical issues in a timely manner.
Pest Control Technician
Metropolitan Pest Control
06.2010 - 08.2014
- Inspecting and assessing infestation levels and identifying pest types to determine the best course of action
- Applying pesticides and treatments safely and effectively, following environmental protection guidelines
- Developing and implementing integrated pest management strategies and plans
- Advising and educating clients on pest prevention measures and maintaining a pest-free environment
- Maintaining records of service provided, chemicals used, and progress of treatment
- Ensuring compliance with state and federal regulations regarding pesticide application and safety
- Operating and maintaining equipment used in the application of pesticides, such as sprayers and traps
- Providing excellent customer service, addressing client concerns, and ensuring satisfaction with services rendered.
Education
In the process of getting my WAFC Certificate for Business and Marketing -
Cerritos Community College
Skills
- Customer Needs
- Assessments
- POS Inventory System
- Operations
- Communication
- Communications Strategies
- Motivated Team Player
- Organized Paperwork
- Telephone Reception
- Time management
- Critical thinking
- Typing skills
- Customer Service
- Store operations
- Cash Management
- Sales expertise
- Sales Strategies
- Retail Sales Techniques
- Product Merchandising
- Accurate money handling
References
- Vincent De Jesus, DB Services, (323) 253-8278
- Elizabeth Pineda, Internet Sales Manager, (562) 387-8385
- Kellie De Santos, Stater Bros, (562) 280-3777
Languages
Spanish
Native or Bilingual
Timeline
Industrial Mechanic
DB Services
02.2022 - 10.2022
Store Manager
Stater Bros Market
10.2014 - Current
Pest Control Technician
Metropolitan Pest Control
06.2010 - 08.2014
In the process of getting my WAFC Certificate for Business and Marketing -
Cerritos Community College
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