Michael Roman
Spokane,WA
Summary
Results-driven professional with a proven track record of exceptional attention to detail, effective time management, and adept multitasking in fast-paced environments. Skilled in troubleshooting complex problems and developing innovative solutions that drive success. Exceptional verbal and written communication abilities, complemented by a strong background in fostering positive relationships and consistently exceeding performance goals. Committed to leveraging these strengths to contribute to organizational success and enhance team dynamics.
Overview
20
20
years of professional experience
Work History
Parts Manager
EquipmentShare
Spokane, WA
04.2024 - Current
- Managed inventory levels and optimized stock replenishment processes to enhance parts availability.
- Developed and implemented efficient workflow procedures for parts distribution and logistics operations.
- Led cross-functional team meetings to improve communication and resolve operational challenges effectively.
- Drove operational improvements supporting branch profitability by analyzing monthly P&L performance, identifying cost drivers, and implementing expense control measures.
- Increased invoice approval accuracy to 99%, improving billing precision, cash flow reliability, and reducing revenue leakage.
- Implemented structured Parts Room SOP and bin-location mapping system, improving inventory control, technician productivity, and repair turnaround time.
- Developed measurable blade wear recovery methodology to ensure accurate cost allocation and protect rental margins.
- Strengthened cross-department collaboration between Parts, Service, and Operations to reduce equipment downtime and improve asset utilization.
- Improved inventory accuracy through structured cycle counts, vendor reconciliation, and accountability controls.
- Supported branch growth initiatives through data-driven forecasting and performance tracking aligned with revenue and margin targets.
- Mentored and coached team members on process discipline, documentation standards, and operational accountability.
- Demonstrated ownership mindset by proactively identifying operational gaps and implementing scalable, long-term solutions.
Rental Coordinator
EquipmentShare
Spokane, WA
09.2023 - 06.2024
- Saved the Spokane Branch countless dollars by verifying the accuracy of final bills, cross-referencing order notes, and checking data input into the accounting system, decreasing the amount of credits issued to customers.
- Reduced customer callbacks by 98% by redesigning field documentation and keypad verification procedures, improving customer experience and operational efficiency.
- Assessed client needs during initial consultations to provide personalized service in finding ideal rental options.
- Resolved billing discrepancies by collaborating with sales, customer service, and other departments.
Report Technician - Communications Training Officer
Spokane Regional Emergency Communications
Spokane, Washington
04.2022 - 09.2023
- Created, updated, and maintained training programs, procedures, and methods in compliance with organizational standards.
- Maintained an average 94% approval rating for all reports, with an average of over 200 reports submitted per month.
- Clearly and accurately documents all information for a criminal justice report.
- Trained other staff members to compile criminal justice-related reports.
Protective Security Operations Specialist
Triple Canopy / U.S. Dept. of State
Kabul, Afghanistan
03.2018 - 01.2022
- Appropriately called for the deployment of the appropriate response teams (Quick Response Force, Emergency Response Team, Explosive Ordnance disposal, etc.)
- Operated communications equipment monitor and relay radio traffic, effectively controlling the network and communicating with entities outside of the network with various voice and text-based communications technology, including local cell phone, regional and global satellite phone, tactical military radio, and UHF/VHF radio.
- Assessed security threats against U.S. interests and diplomatic installations and personnel abroad, as well as investigated hostile intelligence attempts to subvert U.S. personnel and interests overseas.
- Conducted, led, and managed security-related training and training assistance programs for the U.S. foreign affairs agencies' personnel and police/security officials of designated foreign governments.
- Served as a leader of the protective security detail for the U.S. Ambassador to Afghanistan, John Bass, U.S. Secretary of State Mike Pompeo, and Minority Leader of the House of Representatives Nancy Pelosi in a high-threat environment.
Correctional Sergeant
Colorado Dept. of Human Services
Pueblo, Colorado
04.2015 - 03.2018
- Managed 20 officers and supervised custody of over 300 criminally insane and convicted felon inmates in 10 maximum-security units.
- Created, implemented, and maintained a new database to track all training of Ward Officers and ensured all training was up-to-date, which is still used at the facility today.
- Worked as a Field Training Officer, successfully training dozens of new officers to work units.
- Coordinated responses to emergency situations arising in different prison locations.
- Supervised and led mandatory training as a Youth and Staff Safety Instructor, successfully certifying 30 officers and staff annually.
Military Police Squad Leader
U.S. Army
Fort Carson, Colorado
07.2006 - 03.2013
- Served as Squad Leader, managing 12 Soldiers at a time, and a Training Specialist for subordinate personnel within the 984th Military Police Company, training 120 new officers.
- Conducted high-threat operations attached to US Teams.
- Conducted combat patrols in areas of operation for enemy combatants and detained high-ranking members of the enemy force.
- Handpicked above peers to perform undercover work as part of the Drug Suppression Team.
- Instructed and lectured for numerous police academies on report writing, firearms, ground defense, physical fitness, pressure point control, impact weapons, knife defense, weapon retention, and use of force.
- Ensured the safeguarding of high-ranking/executive officials and VIPs as a member of a Protective Service Detachment.
- Maintained 100% accountability and maintenance of $300,000,000 worth of equipment.
- Secured restricted areas and enforced limited access for civilians and military members to provide force protection and property security.
- Supervised gate activities, controlled traffic, and responded to emergencies on base.
Education
Bachelor of Science (B.S.) - Cybersecurity
National University
San Diego, CA12-2026
Professional Development Series - Emergency Management
FEMA Emergency Management Institute
Emmitsburg, MD02.2019
High School - High School Equivalency Diploma - undefined
Colorado Department of Education
Colorado Springs, CO06.2015
Timeline
Parts Manager
EquipmentShare
04.2024 - Current
Rental Coordinator
EquipmentShare
09.2023 - 06.2024
Report Technician - Communications Training Officer
Spokane Regional Emergency Communications
04.2022 - 09.2023
Protective Security Operations Specialist
Triple Canopy / U.S. Dept. of State
03.2018 - 01.2022
Correctional Sergeant
Colorado Dept. of Human Services
04.2015 - 03.2018
Military Police Squad Leader
U.S. Army
07.2006 - 03.2013
Professional Development Series - Emergency Management
FEMA Emergency Management Institute
High School - High School Equivalency Diploma - undefined
Colorado Department of Education
Bachelor of Science (B.S.) - Cybersecurity
National University