Michael Romei

• Supervised daily tasks of the concierge team, ensuring timely completion of responsibilities.
• Created welcoming and comfortable environment for guests.
• Coached, supported and developed team with goal of continuous growth and skill improvement.
• Promoted hotel amenities through active engagement with guests during check-in/check-out process.
• Trained and mentored new concierge staff, resulting in a knowledgeable and cohesive team.
• Handled customer complaints to satisfy and retain guests.
• Greeted guests upon arrival by providing warm welcome.

• Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
• Assisted in recruiting, hiring and training of team members.
• Facilitated cross-functional collaboration for improved decision-making processes within the organization.
• Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.

• Trained and mentored new concierge staff, resulting in a knowledgeable and cohesive team.
• Responded to guest inquiries to maximize guest satisfaction.
• Assisted guests with variety of services and local attraction information.
• Facilitated and coordinated transportation services for guests.
• Developed partnerships with local tour operators, broadening available activities for hotel guests.
• Managed VIP guest requests with discretion, maintaining confidentiality and exceeding expectations.

• Organized conferences and symposiums for educators, bringing together experts in pedagogy to exchange ideas on best practices in teaching.
• Enhanced professional development by conducting teacher training workshops and seminars.
• Self-motivated, with a strong sense of personal responsibility.
• Excellent communication skills, both verbal and written.
• Prepared instructional materials for group and one-on-one use to comply with established curriculum

Four Seasons Hotels, Scenic Cruise Lines, The River Café Restaurant, The Michelangelo Hotel NYC, Les Clefs d’Or International,

Waldorf Astoria Orlando, Boca Raton Resort & Club, JW Marriott Miami, Hilton Lima Peru, Four Seasons Cairo, The Westin Marrakech,

Quisisana Capri, Palazzo Avino Ravello, Cipriani, Conrad Tokyo, Conrad Singapore, among others..

• Supervised daily tasks of the concierge team, ensuring timely completion of responsibilities.
• Implemented guest feedback system, leading to continuous improvement in service quality.
• Coached, supported and developed team with goal of continuous growth and skill improvement.
• Promoted hotel amenities through active engagement with guests during check-in/check-out process.
• Trained and mentored new concierge staff, resulting in a knowledgeable and cohesive team.
• Assisted with luggage handling, valet services and concierge services.
• Maintained high level of professionalism and discretion when dealing with guests.

• Monitored guest feedback consistently, identifying areas for improvement and implementing necessary changes in service delivery.
• Organized special events and VIP accommodations, ensuring memorable experiences for discerning clientele.
• Fostered a positive work environment that promoted teamwork, open communication, and continuous learning among staff members.
• Assigned work to staff, set schedules, and motivated strong performance in key areas.
• Enhanced guest experiences by implementing personalized concierge services and tailored recommendations.