Michael Romero
Phoenix,AZ
Summary
Hardworking and personable job seeker with strong people skills eager to secure an entry-level customer service position. Always ready to help team achieve company goals while maintaining a high level of hospitality.
Overview
19
19
years of professional experience
Work History
Veterinary Technician
Little Rascals Rescue
05.2022 - 04.2024
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
- Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
- Restrained animals to protect veterinarians from potential harm.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Monitored post-operative recovery processes for surgical patients closely to detect any complications early enough for prompt intervention.
- Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
Retail Specialist
REI
05.2021 - 12.2023
- Participated in regular training sessions for continuous improvement in retail knowledge and skills.
- Built rapport with clientele through engaging conversations about their needs/preferences which ultimately led to increased loyaltysales.
- Developed strong product knowledge to provide accurate information and expert advice to customers.
- Managed inventory for optimal stock levels and efficient merchandise presentation.
- Improved customer satisfaction by providing personalized assistance and product recommendations.
- Provided exceptional customer service, resulting in numerous positive reviews and repeat business.
Veterinary Technician
Arizona Humane Society
05.2005 - 09.2021
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
- Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
- Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
- Restrained animals to protect veterinarians from potential harm.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
- Monitored post-operative recovery processes for surgical patients closely to detect any complications early enough for prompt intervention.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.
- Maintained clean examination rooms, equipment, and kennels to ensure a safe and sanitary environment for both patients and staff members.
- Assisted in surgical procedures, ensuring a sterile environment and properly handing instruments to the veterinarian as needed.
- Provided exceptional customer service, addressing client concerns and answering questions about pet health and wellness.
- Collaborated with fellow technicians to create efficient workflows that streamlined daily tasks within the clinic setting.
- Provided thorough discharge instructions to clients following appointments or surgical procedures, ensuring clear understanding of medications, aftercare steps, and follow-up recommendations.
- Administered medications to animals in treatment and documented changes in condition.
Education
High School Diploma -
Tempe High School
Tempe, AZ05.1999
Skills
- Customer Service
- Client Relations
- Clear Communication
- Staff Training
- Responsible and Reliable
- Detail Oriented
- Outgoing and Personable
- Loyal
- Positive
- Hospitable
Timeline
Veterinary Technician
Little Rascals Rescue
05.2022 - 04.2024
Retail Specialist
REI
05.2021 - 12.2023
Veterinary Technician
Arizona Humane Society
05.2005 - 09.2021
High School Diploma -
Tempe High School