MICHAEL ANGELO ROSADO MENDOZA

As a Tax Examiner Technician, I applied strong analytical and research skills to interpret IRS policies and ensure taxpayer filings were processed with precision and compliance. I frequently handled complex financial data, reviewed tax documentation for accuracy, and collaborated with internal departments to resolve discrepancies efficiently. My role required in-depth knowledge of federal tax regulations, digital records systems, and secure data management practices. I also contributed to operational improvements by identifying workflow gaps and suggesting process refinements that supported faster case resolution and reduced error rates. Regularly praised for attention to detail, professionalism, and my ability to communicate complex information clearly to both technical and non-technical audiences.

Key Responsibilities & Achievements:

• Analyzed tax returns for accuracy and compliance with federal regulations.
• Secured payment of delinquent taxes and filing of delinquent returns. Determines financial, levy source, adjustment and uncollectible information; advises taxpayers of appeal procedures.
• Conducted audits to identify discrepancies and ensure proper tax assessment.
• Collaborated with taxpayers to clarify issues and resolve inquiries efficiently.
• Reviewed documentation for completeness and adherence to established guidelines.
• Investigated and pursued delinquent accounts.
• Interpreted and applied federal and state tax codes for personal, business and corporate taxes.

Walmart & Sam’s Club
Various Roles | 10/2016 – 07/2024
(Full-time, 40 hrs/week | $23ph)

Over the past several years, I have developed comprehensive experience in customer service, operations, and management roles within Walmart and Sam’s Club. Starting as a Cashier, I advanced to supervisory positions, including Customer Service Manager/Member Team Lead, overseeing multiple departments and more than 50 associates.

Key Responsibilities & Achievements:

• Supervised daily store operations, ensuring quality service and compliance with company policies.
• Managed cash handling, accounting functions, and financial reconciliations involving large sums of money.
• Led hiring processes, employee training, and weekly performance evaluations.
• Created and maintained employee schedules across departments.
• Ensured a safe, inclusive, and positive work environment for all associates.
• Served as translator and conflict manager to support both employees and customers.
• Oversaw store opening and closing procedures and ensured operational security.
• Gained experience in inventory management and the store operating system.