Michael Rosario
Clermont
Summary
Extensive Guest Service experience in various environments including retail, entertainment, and safety among other member bodies. Encouraging leader demonstrating expectations through an exemplary method. Advocating said method as well as dedicated focus on communication amongst team members and management. Adaptable disposition and devotee to the advancement of their team as well as the patron.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Fitness
04.2022 - 12.2022
- Assisted in the hiring and training of new and existing staff.
- Formulated training which further increased team productivity and assessment scores.
- Resolved member inquiries and escalations.
- Increased membership enrollment through staff training.
Assistant Location Manager (seasonal)
Cherry Hill Programs
11.2021 - 12.2021
- Seasonally reported data relating to guest experience.
- Ensured actors’ safety and comfort.
- Crowd control amongst the amassed venues.
- Effectuate scheduled appointments as well as walk-ins.
- Met and surpassed the preceding monetary goals for the season.
Guest Advocate/ Barista
Target
01.2020 - 10.2021
- Barista for Starbucks in-store location.
- Intermittently attending to store needs based on store interests; cash handling, stocking, and guest assistance.
- Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
- Enhanced guest experience by providing exceptional customer service and addressing inquiries promptly.
Senior Lifeguard
Discovery Cove
09.2014 - 08.2018
- Ensured swimmer safety by vigilantly monitoring pool activity and enforcing rules and regulations.
- Reduced response time to emergencies with regular training sessions for lifeguard staff.
- Coordinated schedules, effectively managing a team of 10+ lifeguards for optimal coverage during peak hours.
- Improved communication between staff members by implementing daily briefings and debriefings.
Education
B.A. - Interdisciplinary Studies, Digital Media
University of Central Florida
05.2020
Associate of Arts - Digital Media
Valencia College
Orlando, FL05.2015
Skills
- MS Office
- Team Leadership
- Staff Management
- Adobe Photoshop/Illustrator
- HTML/CSS
- Actor Cueing
- Managing Cash Register
- Sales and Marketing
- Cash Register Operations
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Limited Working
Timeline
Assistant Manager
Fitness
04.2022 - 12.2022
Assistant Location Manager (seasonal)
Cherry Hill Programs
11.2021 - 12.2021
Guest Advocate/ Barista
Target
01.2020 - 10.2021
Senior Lifeguard
Discovery Cove
09.2014 - 08.2018
B.A. - Interdisciplinary Studies, Digital Media
University of Central Florida
Associate of Arts - Digital Media
Valencia College
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