Summary
Overview
Work History
Education
Skills
References
Certification
Accomplishments
Affiliations
Timeline
Generic

Michael Roseberry

Cornelius,NC

Summary

Dynamic Assistant General Manager at AmeriPark, LLC, with a proven track record in operational efficiency and customer relationship management. Excellent in managing budgets and enhancing team performance through effective training and development. Adept at problem-solving and driving innovative cost-saving initiatives, ensuring exceptional service delivery in high-pressure environments.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Assistant General Manager

AmeriPark, LLC
Charlotte, NC
01.2014 - Current
  • Managed 24/7 operations with a staff of 16 managers, over 90 valet drivers, and more than 15 cashiers at Charlotte-Douglas International Airport.
  • Performed daily and monthly revenue reports to track financial performance.
  • Assisted with operating budget management for annual revenue exceeding $15 million.
  • Developed cost-saving initiatives and operational efficiencies to enhance profitability.
  • Ensured optimal staffing levels and proper allocation of supplies.
  • Conducted operational audits and managed resource allocation for ground transportation equipment.
  • Created presentations for senior management regarding business recommendations.
  • Audited inventory and verified secure storage for approximately 700 to 1,000 valet trips daily.
  • Manage and monitor 3,500 to 4,000 weekly valet trips.
  • Assisted in the recruitment process by conducting interviews with prospective candidates.
  • Handle all add-on services for customers before their return, such as, but not limited to, filling gas, oil changes, tire rotations, state inspections, brake inspections, and car washes.
  • Collaborated with other departments to develop innovative solutions for complex problems.
  • Identified opportunities for cost savings and operational efficiency improvements.
  • Conducted regular performance evaluations for employees to ensure quality standards were maintained.
  • Provided training, guidance, and support to staff members on proper procedures and policies.
  • Customer service quality control.
  • Coordinated and help build a cohesive organization, and provide additional training for experienced and newly hired employees at various locations across the United States.

Manager of Parking Operations (Charlotte Airport)/Valet Area Supervisor (Restaurants)

Park Inc.
Charlotte, NC
01.2012 - 01.2014
  • Supervised 10 locations across Charlotte, enhancing operational efficiency and service quality.
  • Ensured timely arrival and high standards for more than 15 employees.
  • Managed cash handling and deposits, ensuring accuracy and security.
  • Maintained inventory levels for lot supplies across multiple locations.
  • Operated various makes and models of cars safely and efficiently.
  • Accurately completed time sheets and tip reports in a timely manner.
  • Developed operating plans and oversaw execution of private events.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Provided leadership during times of organizational change or crisis situations.

Customer Service Representative/Warehouse Supervisor/Inside Sales Representative

B & L Supply (Industrial-Marine-Oilfield Supplies Company)
New Iberia, LA
01.2003 - 01.2012
  • Analyzed sales space capacities based on system parameters, securing high stock availability.
  • Collaborated with the marketing team to identify and pursue new sales leads and opportunities.
  • Developed and maintained strong relationships with existing clients to ensure repeat business.
  • Provided training sessions for new employees on company policies, procedures and best practices.
  • Coordinated cross-training programs for warehouse staff to ensure flexibility and coverage.
  • Supervised scheduling for freight and package shipments and managed return and transfer procedures.
  • Complied with standards and protocol requirements regarding warehouse operations, shipping and receiving and material handling.
  • Assisted walk-in customers and answered inbound sales calls to maximize engagement.
  • Accurately addressed product inquiries, providing timely quotes to enhance customer satisfaction.
  • Collaborated with purchasing department in creating purchase orders to support inventory management.
  • Maintained warehouse cleanliness and safety protocols to ensure operational efficiency.

Education

Louisiana High School Equivalency Diploma -

Comeaux High School
New Iberia, LA
11.2011

Skills

  • Operational efficiency
  • Customer relationship management (CRM)
  • Training and development background
  • Vendor relationship management
  • Human resources
  • Administrative management
  • Problem-solving aptitude
  • Performance evaluation and monitoring
  • Payroll administration and timekeeping
  • Business operations background

References

  • Ben Hawn, Professional Engineer @ Cleco (retired), mentor, (337) 967-1377
  • Nick Boudreaux, Office and Purchasing Manager @ B & L Supply, coworker colleague, (337) 247-3692
  • Andy Fox, Parking Administrator @ CLT Airport, former coworker colleague/mentor, (704) 902-0478

Certification

  • Certified Parking Professional (Enrolled)

Accomplishments

  • Graduate
  • Sponsor to three (3) employees w/their LDC

Affiliations

  • Multiple 140.6 mile Ironman Finisher
  • Multiple Marathoner Finisher
  • Escape From Alcatraz Triathlon Finisher
  • Coalition to Un-Chain Dogs
  • Second Harvest Food Bank of Metrolina

Timeline

Assistant General Manager

AmeriPark, LLC
01.2014 - Current

Manager of Parking Operations (Charlotte Airport)/Valet Area Supervisor (Restaurants)

Park Inc.
01.2012 - 01.2014

Customer Service Representative/Warehouse Supervisor/Inside Sales Representative

B & L Supply (Industrial-Marine-Oilfield Supplies Company)
01.2003 - 01.2012

Louisiana High School Equivalency Diploma -

Comeaux High School