Dynamic Assistant General Manager at AmeriPark, LLC, with a proven track record in operational efficiency and customer relationship management. Excellent in managing budgets and enhancing team performance through effective training and development. Adept at problem-solving and driving innovative cost-saving initiatives, ensuring exceptional service delivery in high-pressure environments.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Assistant General Manager
AmeriPark, LLC
Charlotte, NC
01.2014 - Current
Managed 24/7 operations with a staff of 16 managers, over 90 valet drivers, and more than 15 cashiers at Charlotte-Douglas International Airport.
Performed daily and monthly revenue reports to track financial performance.
Assisted with operating budget management for annual revenue exceeding $15 million.
Developed cost-saving initiatives and operational efficiencies to enhance profitability.
Ensured optimal staffing levels and proper allocation of supplies.
Conducted operational audits and managed resource allocation for ground transportation equipment.
Created presentations for senior management regarding business recommendations.
Audited inventory and verified secure storage for approximately 700 to 1,000 valet trips daily.
Manage and monitor 3,500 to 4,000 weekly valet trips.
Assisted in the recruitment process by conducting interviews with prospective candidates.
Handle all add-on services for customers before their return, such as, but not limited to, filling gas, oil changes, tire rotations, state inspections, brake inspections, and car washes.
Collaborated with other departments to develop innovative solutions for complex problems.
Identified opportunities for cost savings and operational efficiency improvements.
Conducted regular performance evaluations for employees to ensure quality standards were maintained.
Provided training, guidance, and support to staff members on proper procedures and policies.
Customer service quality control.
Coordinated and help build a cohesive organization, and provide additional training for experienced and newly hired employees at various locations across the United States.
Manager of Parking Operations (Charlotte Airport)/Valet Area Supervisor (Restaurants)
Park Inc.
Charlotte, NC
01.2012 - 01.2014
Supervised 10 locations across Charlotte, enhancing operational efficiency and service quality.
Ensured timely arrival and high standards for more than 15 employees.
Managed cash handling and deposits, ensuring accuracy and security.
Maintained inventory levels for lot supplies across multiple locations.
Operated various makes and models of cars safely and efficiently.
Accurately completed time sheets and tip reports in a timely manner.
Developed operating plans and oversaw execution of private events.
Coached, mentored and trained team members in order to improve their job performance.
Provided leadership during times of organizational change or crisis situations.
Customer Service Representative/Warehouse Supervisor/Inside Sales Representative
B & L Supply (Industrial-Marine-Oilfield Supplies Company)
New Iberia, LA
01.2003 - 01.2012
Analyzed sales space capacities based on system parameters, securing high stock availability.
Collaborated with the marketing team to identify and pursue new sales leads and opportunities.
Developed and maintained strong relationships with existing clients to ensure repeat business.
Provided training sessions for new employees on company policies, procedures and best practices.
Coordinated cross-training programs for warehouse staff to ensure flexibility and coverage.
Supervised scheduling for freight and package shipments and managed return and transfer procedures.
Complied with standards and protocol requirements regarding warehouse operations, shipping and receiving and material handling.
Assisted walk-in customers and answered inbound sales calls to maximize engagement.