Michael Rose Jr.

Results-driven professional with a proven track record in driving growth and success in leadership positions. Committed to delivering high-quality results, I bring a strong background in customer service and sales in the retail industry. Skilled in upselling, cross-selling, and merchandising. Focused on enhancing team productivity and streamlining processes, with a solid background in supporting operational workflows. Adaptable to dynamic environments, known for strong communication and problem-solving abilities. Strategic planning, project management, and client relations skills make me an impactful solution provider. Reliable and analytical, always willing to learn and advance in work.

• International Baccalaureate (IB) & Advanced Placement (AP) Programs
  Excelled in rigorous academic courses, developing strong critical thinking, problem-solving, and time management skills.
• Division One Basketball Offers
  Received Division One offers for basketball, demonstrating athletic excellence, teamwork, and discipline.
• GPA: 3.26
  Maintained a solid GPA while balancing academic, athletic, and extracurricular commitments.
• NSLS Leadership Certification
  Completed a comprehensive leadership program through the National Society of Leadership and Success, focusing on personal growth, career development, and community impact.
• Leadership Development & Training
  Participated in workshops and seminars that enhanced skills in communication, conflict resolution, time management, and leadership.
• Community Service Initiatives
  Actively contributed to community service projects, reinforcing teamwork, organizational skills, and a commitment to social impact.
• Product Issue Resolution
  Resolved product issues through consumer testing, improving customer satisfaction and product quality.
• Inventory Management
  Used Microsoft Excel to develop and manage inventory tracking spreadsheets, ensuring accurate stock levels and efficient operations.
• Customer Relations Excellence
  Earned highest marks for customer satisfaction company-wide by resolving inquiries and complaints with exceptional communication and problem-solving skills.
• Sales & Product Promotion
  Successfully up-sold products and motivated customers to upgrade plans, contributing to increased sales and customer engagement.
• Monetary Transactions & Accuracy
  Handled high-volume sales transactions (cash, credit, and gift cards) with 100% accuracy, ensuring balanced cash drawers at the end of each shift.
• Conflict Resolution
  Managed customer account inquiries, providing accurate information and resolving complaints to ensure customer satisfaction.
• Customer Follow-Up
  Conducted follow-up calls with customers post-purchase to ensure satisfaction and foster strong customer relationships.

Member | 2020 – Present

An organization dedicated to developing leadership skills and empowering students for personal and professional success.

• Completed a rigorous leadership development program, focused on personal growth, career success, and community impact.
• Participated in exclusive leadership training workshops, webinars, and seminars, gaining knowledge in effective communication, time management, and conflict resolution.
• Collaborated with a network of like-minded peers, contributing to group projects and discussions aimed at creating positive social impact.
• Engaged in community service projects and initiatives, enhancing organizational and teamwork skills while giving back to local communities.
• Gained access to exclusive scholarships, job opportunities, and internships that support professional development and career advancement.

Key Accomplishments:

• Earned the NSLS Leadership Certification for completing the leadership program, demonstrating a commitment to growth and excellence.
• Developed a personal leadership action plan to leverage strengths, build new skills, and contribute to future career goals.