MICHAEL ROSENBERG

Cookie Fix started out of a home kitchen selling frozen dough and has now grown to sell franchises of the wildly popular "crunchy on the outside, gooey on the inside" cookie. Selling freshly baked all day long and frozen to go so you can enjoy a warm cookie right out of your own oven anytime, baked just the way you like it. Currently operating in three locations and shipping nationwide.

• Mentored and guided employees to foster proper completion of assigned duties.
• Conducted training and mentored team of more than 11 members to promote productivity, accuracy, and commitment to friendly service.
• Built strong relationships with customers through positive attitude and attentive response.
• Established open and professional relationships with team members to achieve quick resolutions for various issues.

Amber Rosenberg has served clients with hand-lettered calligraphy since 2014. Born from her love of hand-lettering and fonts, her main focus is to create personalized calligraphy and home decor to celebrate life's special moments. Amber works from her studio in Birmingham, creating event calligraphy to match the style of each client.

• Developed and implemented system to organize and track orders, with all customization details of hand-lettered art and calligraphy
• Built strategic relationships with three wholesale accounts, with one vendor creating new product exclusively for this account
• Spearheaded business operations by consistently seeking methods to improve profitability through cost containment and revenue generation.
• Identified market product demands and customer trends to bring in new customers and retain existing ones for sustainable profits.
• 26% increase in revenue from LY
• 13% increase in order from LY

The Heavenly Donut Company is a donut shop unlike any other. Located in Birmingham, Alabama all donuts are made fresh every day and were named as some of Alton Brown's favorite in the country! They have also been listed in multiple publications as one of the top donut shops in the country

• Managed budget implementations, employee reviews, training, schedules and contract negotiations.
• Developed and maintained relationships with customers and suppliers through account development.
• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
• Implemented operational strategies and effectively built customer and employee loyalty.
• Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
• ·Reduced operating costs by over $90K after consolidating vendors and establishing credit card processing; savings enabled marketing budget and programs to generate business growth.

Founded on a profound respect for nature and a passion for outdoor pursuits, Mountain High has grown to be Alabama, Georgia, Florida and Tennessee's finest outdoor outfitter. Operating in 18 locations.

• 2.2M in sales, Relocated back to Birmingham to rehabilitate sales and operations of Summit location
• Providing leadership to staff of 10 including 1 assistant manager and 4 department managers
• Turned group of task-oriented associates into driven and successful customer-focused team
• Managed inventory control, cash control and store opening and closing procedures.
• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.

Our story began almost 200 years ago when Cyrus and James Clark made a slipper from sheepskin off-cuts. At the time it was ground-breaking; a combination of invention and craftsmanship that's remained at the heart of what we do. Whilst now, as always every pair of our shoes begins with a last carved by hand from a single block of hornbeam, advanced constructions techniques, technologies and contemporary materials help us deliver perfection tailor-made for the modern world.

• 1.7M in sales, requested to returned to Clarks and relocated to Delaware to take over 10-year service outlet store
• Provided leadership, direction and support to team of 15 including two assistant managers and two additional key holders
• Quickly turned around store that was down -13% to LY over previous 6 months
• Averaged +4.5% comp sales growth over LY in first 6 months +19.5% gain from taking control of store
• Drove sales from 8th to 3rd in district of 22 stores first 6 months
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Increased store’s sales-per-hour by 8.6% – improved from $127 to $139
• Trained and launched new store in Springfield, VA – this location is +30% to plan.
• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
• Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
• Approved regular payroll submissions for employees.

Founded on a profound respect for nature and a passion for outdoor pursuits, Mountain High has grown to be Alabama, Georgia, Florida and Tennessee's finest outdoor outfitter. Operating in 18 locations.

• Led 2.2M in sales location that consisted of team of 20 including 1 assistant manager and 6 department managers
• Increased sales 8% over LY – 2nd highest annual increase in company
• Created comprehensive training program for associates and management.
• Managed inventory control, cash control and store opening and closing procedures.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Our story began almost 200 years ago when Cyrus and James Clark made a slipper from sheepskin off-cuts. At the time it was ground-breaking; a combination of invention and craftsmanship that's remained at the heart of what we do. Whilst now, as always every pair of our shoes begins with a last carved by hand from a single block of hornbeam, advanced constructions techniques, technologies, and contemporary materials help us deliver perfection tailor-made for the modern world.

• Selected to be on Clarks CEO Roundtable in 2011 & 2013
• Called upon by VP of Retail Sales and Operations to open new concept store first in United States, 1 of 7 globally.
• Relocated to District of Columbia from 2010-2012
• Subsequently returned to Birmingham while continuing to oversee hiring and training for two locations
• Led teams of more than 10 commission-based sales associates as Store Manger and over 60 employees as Area Training Manager.
• Drove Riverchase Galleria from 12th to 6th in district (18 locations) on overall performance scorecard
• Increased accessory sales ratio at Riverchase from 9% to 12%
• Improved The Summit's overall performance scorecard from 6th to 4th in district (18 locations)
• Elevated accessory sales percentage at The Summit from 11% to 13%
• Drove The Summit's location annual sales from $715K to $1.2M – 68% increase over 2 years.
• Elevated The Summit's location accessory sales to top 5 nationwide more than 260 stores with 17% accessory sales ratio.
• Awarded “Store Manager of the Year” 2012
• Achieved 141% of 2011 sales plan – top 10 in company
• Exceeded profit expectations by $452K in 2011 – top 10 in company
• Sold multiple pairs on 38% of all transactions - top in region more than 60 locations
• Developed and promoted 17 managers internally
• Created payroll management tool that rolled out nationwide
• Coordinated, conducted, and prioritized required training courses for new hires, Store Managers, and Assistant Managers.
• Communicated all learning and performance objectives, schedules, and training assessments to upper management.
• Led daily, weekly and monthly coaching, counseling, and feedback sessions.