Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Michael Rosenthal

Michael Rosenthal

I Aventura,FL

Summary

Owner of MTR Medical supply Inc. from 1987 until 1992. I worked as the chief investigator for the ACCIDENT & PERSONAL INJURY LAW CENTER, P.A. from 1992 until 2019. I worked in the tourism and hospitality business from 2019 until 2024.

Overview

2020
2020
years of professional experience
1
1
Certification

Work History

Hospitality Specialist

DECO Productions
  • Collaborated with various team members to meet guests' requests.
  • Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
  • Streamlined check-in procedures for improved efficiency and reduced wait times.
  • Boosted hotel quality and service scores by motivating and supporting guest services and housekeeping employees.
  • Developed strong relationships with vendors to secure competitive pricing for hotel supplies and services without sacrificing quality.
  • Proactively identified opportunities for process improvements leading to enhanced operational efficiency.
  • Served as a liaison between guests and other departments within the hotel ensuring smooth issue resolution.
  • Conducted regular inspections of facilities to identify maintenance requirements or potential improvements that would enhance the overall guest experience.
  • Established and maintained relationships with key customers to promote satisfaction and loyalty.
  • Coordinated with vendors to get prompt delivery of hospitality services.
  • Maintained a consistently high level of customer service, resulting in positive guest reviews and repeat business.
  • Provided guests with comprehensive information on local attractions, restaurants, and events, enhancing their stay experience.
  • Managed reservations, confirming accurate bookings and ensuring seamless guest arrival experiences.
  • Structured employee work schedules to maintain adequate staffing levels during peak seasons while minimizing labor costs during slower periods.
  • Developed and executed strategies to improve operational efficiency.
  • Planned, organized and managed events, following client specifications to enhance satisfaction.
  • Collaborated with event staff to execute successful conferences, banquets, and special occasions.
  • Tracked guest satisfaction surveys to recognize trends and create action plans for improving guest services.
  • Mastered various property management systems to efficiently handle reservations, record keeping, billing processes, and inventory tracking.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Delivered prompt service to prioritize customer needs.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Maintained up-to-date knowledge of product and service changes.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Responded proactively and positively to rapid change.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Promptly responded to inquiries and requests from prospective customers.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Sought ways to improve processes and services provided.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Implemented and developed customer service training processes.

Chief Investigator

ACCIDENT & PERSONAL INJURY LAW CENTER, P.A.
11.1992 - 04.2019
  • Championed cross-training initiatives between departments which led to a more versatile and effective investigative team.
  • Consistently met targets for investigations completed within designated timeframes, ensuring efficient resource allocation.
  • Developed comprehensive training programs to ensure the professional development of junior investigators.
  • Conducted thorough reviews of closed cases, identifying areas for improvement in future investigations.
  • Designed and implemented innovative strategies for evidence collection, resulting in more accurate case resolutions.
  • Led a team of investigators to successfully close high-profile cases, maintaining a strong reputation in the industry.
  • Collected, analyzed and interpreted information, documentation, and physical evidence associated with investigations.
  • Documented findings and prepared detailed reports.
  • Carefully documented statements, observations, and evidentiary materials.
  • Conducted thorough face-to-face interviews with employers, families, neighbors, friends, and suspects, and documented investigative findings.
  • Conducted interviews with witnesses and clients.
  • Gathered facts from interviews of suspects, witnesses, and complainants.
  • Consulted and cooperated with legal staff to verify timely and efficient investigation completion.
  • Documented drug transactions to gather evidence and complete undercover investigations.

Owner

MTR Medical Supply Inc.
09.1987 - 08.1992
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
  • Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.

Education

Pre-Chiropractic - Chiropractic

Brenau College
Marietta, GA
05.1986

Broward Community College
Fort Lauderdale, Florida
09.1984

Skills

  • Check-in and Check-out procedures
  • Positive attitude
  • Customer service
  • Multitasking and organization
  • Front office operations
  • Adaptability and dependability
  • Team leadership
  • Customer support
  • Communicating with clients
  • Flexible schedule
  • Health and safety compliance
  • Payment transactions
  • Networking and relationship building
  • Guest relations
  • Creativity and innovation
  • Incident reporting
  • Complex Problem-solving
  • Issue resolution
  • Verbal and written communications
  • Cash drawer balancing
  • Sales and upselling
  • Language skills
  • FLUENT IN LANGUAGE
  • Ordering supplies
  • Event planning
  • Guest relations management
  • Event coordination
  • Language fluency
  • Dining and amenity recommendations
  • Hospitality and accommodation
  • Tour promotion
  • Multi-tasker
  • Tourism industry insight
  • Self-starter
  • Guest tours
  • Providing customer support
  • Setting reservations
  • Initiative and Self-motivation
  • Professional appearance
  • Teamwork
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Multitasking Abilities
  • Calm and professional under pressure
  • Reliability
  • Excellent communication
  • Understanding customer needs
  • Computer skills
  • Customer service excellence
  • Organizational skills
  • Calm under pressure

Certification

Two certifications for orthotics and prosthetics.

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Chief Investigator

ACCIDENT & PERSONAL INJURY LAW CENTER, P.A.
11.1992 - 04.2019

Owner

MTR Medical Supply Inc.
09.1987 - 08.1992

Hospitality Specialist

DECO Productions

Pre-Chiropractic - Chiropractic

Brenau College

Broward Community College

Similar Profiles

CREATE PROFILE
Michael Rosenthal