Summary
Overview
Work History
Education
Skills
Timeline
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Michael Ross

Riverton

Summary


Highly ambitious Sales Representative with a background in sales and marketing pursuing new sales driven role where hard work and dedication will be highly valued. Expertise in market analysis, forecasting and client needs assessments. Experienced in customer rapport, marketing strategies and business to customer sales.

Overview

17
17
years of professional experience

Work History

Account Manager

GVH Distribution
08.2023 - Current
  • Maintain relationship with GVH Distribution's largest account, Associated Food Stores.
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Increase sales by cold calling potential accounts and following up with leads gathered by our sales team.
  • Build weekly sales recap and future sales planners via excel.


Sales Representative

General Distributing Company
05.2012 - Current
  • Contact customers to assess satisfaction and current needs.
  • Proposed available products and solutions to meet diverse requirements.
  • Cross-sold complementary products and services to customers.
  • Established new customer accounts through perseverance, dedicated cold calling and exceptional service.
  • Immediately addressed problems with customer accounts to promote quick resolution.
  • Servicing  an average of 9 accounts per day by addressing customer inquiries, solving problems and providing new product information.
  • Answered product questions with up-to-date knowledge of sales and store promotions.

Department Manager

Intermountain Farmers Association, Inc.
04.2007 - 05.2012
  • Ensured that all employees within the Fencing  department presented a positive, exemplary image to customers.
  • Adhered to all safety procedures and company standards and policies.
  • Implemented process improvement initiatives within the department.
  • Reordered inventory when it dropped below predetermined levels.
  • Examined merchandise to verify that it was correctly priced and displayed.
  • Increased profits through effective sales training and troubleshooting profit loss areas.
  • Generated repeat business through exceptional customer service.

Education

General

Salt Lake Community College
Salt Lake City, UT

Skills

  • Ability to interact and communicate effectively
  • Client assessment and analysis
  • Self-motivated
  • Basic computer skills including excel, word, salesforce
  • Goal-Oriented
  • Relationship building
  • Account Management

Timeline

Account Manager

GVH Distribution
08.2023 - Current

Sales Representative

General Distributing Company
05.2012 - Current

Department Manager

Intermountain Farmers Association, Inc.
04.2007 - 05.2012

General

Salt Lake Community College

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Michael Ross