Michael Ross
Dolton,IL
Summary
Accomplished professional with a robust background in both correctional and knowledge management roles, notably with IDOC and the Military. Excelled in crisis management and conflict resolution, significantly enhancing safety and decision-making processes. Skilled in contraband seizure and developing critical training materials, demonstrating a unique blend of tactical and strategic expertise.
Overview
5
5
years of professional experience
Work History
Correctional Officer
IDOC
02.2022 - 10.2024
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
Knowledge Manager
Military
07.2019 - 08.2020
- Assisted project managers in capturing and retaining valuable project-related knowledge for future reference and reuse.
- Evaluated various knowledge management tools and technologies, recommending appropriate solutions to meet organizational needs.
- Enhanced decision-making capabilities by providing timely and accurate business intelligence to key stakeholders.
- Developed comprehensive training materials for new hires, improving onboarding efficiency and reducing ramp-up time.
Education
GED -
Lincoln Challenge Academy
Rantoul, IL12-2018
Skills
- First aid training
- Emergency response
- De-escalation techniques
- Conflict resolution skills
- Policy enforcement
- Safety
- Facility security
- Suicide prevention
- Gang awareness
- Search and seizure procedures
- Safety and security enforcement
- Surveillance
- Contraband seizure
Timeline
Correctional Officer
IDOC
02.2022 - 10.2024
Knowledge Manager
Military
07.2019 - 08.2020
GED -
Lincoln Challenge Academy
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