Michael Ross
Saint Paul,MN
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
7
7
years of professional experience
Work History
Management Trainee
Cintas
Eagan, USA
01.2024 - Current
- Created and presented a new recruiting social media platform to one of the top talent acquisition executives.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Enhanced leadership abilities through training and hands-on task completion.
- Developed and implemented strategies to improve customer service experience.
- Facilitated internal communications between departments to ensure alignment of objectives.
Inventory Supply Chain Management & Marketing
Graphic FX
Terre Haute, USA
06.2022 - 08.2022
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked effectively in team environments to make the workplace more productive.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Achieved cost savings by developing functional solutions to problems.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
Sales & Marketing Intern
Allstate Insurance
Naperville, USA
06.2018 - 08.2020
- Analyzed and collected data to improve sales, boosting numbers.
- Wrote comprehensive reports outlining findings and translating concepts for technical and non-technical audiences.
- Presented findings to management and executive leadership and fielded questions to help refine strategies.
- Sourced marketing data from existing sources, keeping costs down and diversifying streams for maximum usefulness.
- Identified potential markets and market segments with desired customers and gaps for optimum product demand.
Education
Master of Science - Technology Management
Indiana State University
Terre Haute, IN12.2023
MBA - Management & Marketing
Western Illinois University
Macomb, IL05.2022
Bachelor of Business - Finance
Western Illinois University
Macomb, IL05.2020
Skills
- Marketing promotions
- Cross-functional coordination
- Data interpretation
- Customer relations
- Operations oversight
- Customer relationship management (CRM)
- Systems implementation
- Project tracking
Leadership Experience
- NCAA Division Football Player, Western Illinois Leathernecks, 08/01/17, 05/01/21, Indiana State Sycamores, 08/01/21, 05/01/23, Played left guard for 4 seasons at WIU and 2 seasons at ISU., Maintained a high academic rigor while balancing 50+ hours a week of practice, conditioning & travel., Honed research and analytic skills through continuous improvement with countless hours of film study.
- National Association of Black Accountants, Secretary, 08/01/18, 05/01/20
- Black Student-Athlete Association, 09/01/20, 05/01/21
- National Society of Leadership and Success, 04/01/19, Present
Timeline
Management Trainee
Cintas
01.2024 - Current
Inventory Supply Chain Management & Marketing
Graphic FX
06.2022 - 08.2022
Sales & Marketing Intern
Allstate Insurance
06.2018 - 08.2020
Master of Science - Technology Management
Indiana State University
MBA - Management & Marketing
Western Illinois University
Bachelor of Business - Finance
Western Illinois University
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