Michael Ross
Poway,CA
Summary
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Passionate about animal health and wellness. Professional in handling basic needs, care and exercise.
Overview
3
3
years of professional experience
Work History
Swim Instructor
Waterworks Aquatics
San Diego, California, CA
05.2025 - Current
- Ensured that swimmers followed pool rules and regulations at all times.
- Scheduled private lessons upon request from clients interested in more personalized instruction.
- Taught basic survival skills such as floating, treading water, emergency exits from the pool.
- Organized lesson plans according to the individual needs of students.
- Encouraged swimmers to progress through drills while providing positive feedback on their performance.
- Communicated regularly with parents or guardians regarding their child's progress in swimming lessons.
- Provided swimming instruction to individuals and groups of all ages.
- Demonstrated proper technique for each stroke, including freestyle, backstroke, breaststroke and butterfly.
- Instructed participants on water safety rules and regulations.
- Attended staff meetings and training sessions related to teaching methods and safety practices.
Sales Associate
Ocean Enterprises
San Diego, CA
08.2024 - 05.2025
- Helped customers find specific products, answered questions, and offered scuba related product advice.
- Organized stockroom shelves according to size, color and style.
- Answered customer questions regarding product features, pricing, and availability.
- Assisted in the preparation of dive gear for use by customers.
Diver
SeaWorld
San Diego, CA
02.2023 - 11.2024
- Monitored depth, pressure, and time during dives.
- Undertook dives to remove invasive underwater plants and clean animal pools.
- Demonstrated underwater non-verbal communication skills.
- Assessed diving equipment ahead of scheduled dives to verify proper functionality.
Educator
SeaWorld California
San Diego, California
03.2023 - 02.2024
- Engaged audiences through enthusiastic animal discussions.
- Ensured safety protocols were followed in surrounding animal zones.
- Facilitated educational and recreational activities for children in Seaworld camp.
Service Writer
Firestone Auto Care
Poway, California
01.2022 - 12.2022
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Surpassed sales goals through implementation of successful marketing strategies.
- Executed vehicle repairs aligned with manufacturer protocols.
Education
High School Diploma -
Mt. Carmel High School
San Diego, California06-2017
Skills
- Positive Work Ethic
- Understanding Mammal Behavior
- Skilled in Implementing Safety Procedures
- Certified First Responder
- Effective Decision Making
- Maintain Composure Under Pressure
- Organizational Skills
- Effective Communicator
Timeline
Swim Instructor
Waterworks Aquatics
05.2025 - Current
Sales Associate
Ocean Enterprises
08.2024 - 05.2025
Educator
SeaWorld California
03.2023 - 02.2024
Diver
SeaWorld
02.2023 - 11.2024
Service Writer
Firestone Auto Care
01.2022 - 12.2022
High School Diploma -
Mt. Carmel High School