Michael Ross
East Orange,NJ
Summary
An attentive professional, experienced with outreach and support services. Dedicated to continuous process improvement and visitor support. Focused on maintaining clean and orderly facilities, materials and equipment. Accompanied with skills, customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience online.
Overview
6
6
years of professional experience
1
1
Certification
Work History
College Librarian
College of Saint Rose
Albany, NY
09.2021 - 08.2024
- Provided reference services to students, faculty and staff in person and online.
- Maintained records of all received and sent outbound correspondence in an organized manner.
- Researched questions and concerns from customers.
- Documented movement of library media materials and equipment.
- Organized library media supplies, main catalog, special equipment and permanent records.
- Reviewed, edited and rewrote incoming correspondence to ensure accuracy of information.
Dish Hand
College of Saint Rose
Albany, NY
09.2022 - 08.2024
- Organized dishes, glassware, utensils, pots, pans, and other kitchen items for washing.
- Scraped food from dirty dishes and placed them in racks on conveyor to dishwashing machine.
- Stocked service areas with clean plates, glasses, silverware, and napkins.
- Inspected work completed by other dishwashers for accuracy before returning it to the kitchen staff.
- Responded quickly to customer complaints regarding dishes or utensils not being properly cleaned or sanitized.
Summer Camp Counselor
Jump-In Enrichment
Brooklyn, NY
06.2018 - 09.2023
- Assisted with the planning and execution of daily activities for campers.
- Conducted safety checks on all equipment used by campers.
- Organized, prepared, and distributed written correspondence in a timely manner.
- Maintained accurate records of all correspondence activities.
- Answered customer inquiries over the phone and through email.
- Provided customers with information and resolved their issues in a timely manner.
- Resolved customer complaints regarding services or products in a professional manner.
- Monitored customer feedback to identify areas of improvement in services or products offered by the company.
Education
Bachelor of Arts - Clinical Psychology
The College of Saint Rose
Albany, NYSkills
- Information technology
- User Experience Research
- Customer Care
- Efficient Learning Adaptability
- Effective Correspondence Management
- Receptive to Ideas
Certification
- Drivers License with a clean driving record –New York Department of Motor Vehicles.
References
References available upon request.
Timeline
Dish Hand
College of Saint Rose
09.2022 - 08.2024
College Librarian
College of Saint Rose
09.2021 - 08.2024
Summer Camp Counselor
Jump-In Enrichment
06.2018 - 09.2023
Bachelor of Arts - Clinical Psychology
The College of Saint Rose
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