Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Quote
Timeline
SoftwareEngineer

Michael Rossi

Orem,UT

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

8
8
years of professional experience

Work History

Installer / Direct Labor Inst Srv Rep

Builders FirstSource
10.2021 - Current
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Worked well in a team setting, providing support and guidance.
  • Developed strong communication and organizational skills through working on group projects.
  • Mediated discussions between employer and employee representatives in attempt to reconcile differences.

Security Officer

Allied Universal Security Services
10.2020 - 10.2021
  • Monitored CCTV cameras and alarm systems for security breaches.
  • Checked and verified photo identification prior to granting facility access.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
  • Wrote detailed reports of all security breaches and investigations.

Customer Service Associate

Ancestry
09.2019 - 09.2020
  • Kept detailed records of customer interactions to track and resolve issues quickly.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Investigated and resolved accounting, service and delivery concerns.
  • Investigated and resolved customer inquiries and complaints quickly.

Deli Clerk

Publix
11.2017 - 07.2019
  • Listened to customer requests and suggested additional menu items as appropriate to upsell products.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Replenished serving stations with fresh food and cleaned up spills.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.

Cashier

Publix
10.2014 - 11.2015
  • Processed refunds and exchanges in accordance with company policy.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Handled cash with high accuracy and took care to check bills for fraud.

Education

High School Diploma -

F. W. Buchholz High School
Gainesville, FL
06.2015

Skills

  • Customer Service
  • Selling Skills
  • Analytical and Critical Thinking
  • Dependable and Cooperative
  • Dependable and Responsible
  • Active Listening
  • Problem-solving
  • Upbeat and Positive Personality
  • Coaching and Mentoring
  • Investigate Claims

Accomplishments

    Employee of the month at Ancestry for my team.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The greatest adventure is what lies ahead”
J.R.R. Tolkien

Timeline

Installer / Direct Labor Inst Srv Rep

Builders FirstSource
10.2021 - Current

Security Officer

Allied Universal Security Services
10.2020 - 10.2021

Customer Service Associate

Ancestry
09.2019 - 09.2020

Deli Clerk

Publix
11.2017 - 07.2019

Cashier

Publix
10.2014 - 11.2015

High School Diploma -

F. W. Buchholz High School

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Michael Rossi