Michael Rosso
Aviation Operations Executive
Orlando,Florida
Summary
Seasoned leader with 16 years of experience in the airline, logistics, and operations industries, driving business growth and achieving operational excellence. Expertise includes safety management, air freight operations, supply chain efficiency, and customer service. Known for strategic vision, effective communication, and delivering large-scale business transformations while optimizing operational performance. Skilled in fostering a culture of trust and collaboration within teams, resulting in significant cost savings, improved team performance, and enhanced customer experiences. Demonstrates a strong focus on operational excellence and long-term growth, bringing versatile leadership that adds value across industries.
Overview
16
16
years of professional experience
1
1
Certification
Work History
SENIOR DIRECTOR- SOC TRAINING AND STANDARDS
NATIONAL AIRLINES
11.2024 - Current
- Cultivated strong industry partnerships, driving collaboration and mutual growth.
- Led business transformation initiatives, increasing operational efficiency by 10% and saving $5.5 million annually through fuel optimization.
- Standardized training processes, reducing training time by 20% and achieving 95% compliance across departments.
- Ensured 100% FAA audit readiness by managing over 1,000 training records.
- Collaborated with regulatory and internal stakeholders: Maintained strong relationships with the FAA and internal leadership to enhance training effectiveness, ensure compliance, and drive continuous improvement in operational standards.
SENIOR DIRECTOR - SYSTEMS OPERATIONS
NATIONAL AIRLINES
01.2022 - 12.2024
- Oversaw daily system-wide airline operations, managing irregular operations and improving on-time performance by 15%, while optimizing overall system efficiency.
- Led a rapid fleet expansion, integrating eight Boeing 747 freighters and three A330 passenger aircraft, increasing operational capacity by 30% and strengthening market presence.
- Spearheaded progress toward ETOPS Certification and Polar Route Operations, reducing global flight times by up to 20% and cutting fuel consumption by 10%.
- Developed an agile working environment, enabling 20% faster response times to business changes while maintaining high performance and quality standards.
- Navigated complex regulatory frameworks, ensuring 100% compliance with local and international standards, securing approvals for key operational initiatives.
DIRECTOR - SYSTEMS OPERATIONS & CREW RESOURCES
COMMUTEAIR
01.2020 - 12.2022
- Led daily operations within the System Operations Control center, overseeing dispatch, crew scheduling, maintenance, and flight operations.
- Executed decisions on flight cancellations, consolidations, diversions, and special stops, ensuring safety, compliance, and cost-effectiveness.
- Drove performance improvements through detailed analysis and implementation of new systems and software.
- Spearheaded a 400% growth of a United Express regional airline, expanding from a 35-aircraft operator to a 160+ aircraft airline by the end of 2020.
- Directed the expansion of carrier routes and hubs, establishing hubs in Denver and Houston, adding 39 routes, and enhancing operations at Newark and Dulles hubs within 14 months.
- Implemented a scalable web-based flight plan optimization system, improving route safety, operational efficiency, and reducing costs.
DIRECTOR - SYSTEMS OPERATIONS
EASTERN AIRLINES
01.2022 - 05.2022
- Led the development and execution of the strategy and vision for Eastern's Systems Operations Control (SOC) function, instilling a shared purpose and direction to attract and retain top talent while driving innovative change
- Led the development and enhancement of manuals, training materials, and documentation for all SOC functions, promoting a culture of ongoing improvement and steadfast compliance
- Led the team in the seamless integration of the Boeing 777 aircraft type into the airline's operating certificate, ensuring compliance and operational readiness
- Guided the team as the leader in the development and implementation of ETOPS certification, enhancing the company's capabilities and expanding its operational reach with confidence
- Leveraged data analytics insights for informed decision-making in critical areas such as sales forecasting, budgeting, or personnel management.
- Negotiated favorable contracts with vendors for reduced costs and improved service quality.
MANAGER - SYSTEMS OPERATIONS
ATLAS AIR WORLDWIDE
01.2019 - 12.2020
- Proactively monitored operational plans to mitigate potential disruptions, including weather, mechanical issues, air traffic control constraints, fuel supplies, and labor concerns
- Drove on-time performance rates from the mid-80% range to the high 90% range, exceeding all metrics across the Amazon Air portfolio
- Led incident response efforts, swiftly addressing critical issues to minimize disruptions to daily operations.
- Standardized processes across multiple locations to improve consistency in service delivery while mitigating risks associated with disparate systems approaches.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
MANAGER - DISPATCH AND CREW LOGISTICS
WORLDWIDE JET CHARTER
01.2018 - 05.2019
- Responsible for overseeing the safety protocols of the air carrier to ensure compliance with industry standards and regulatory requirements
- Achieved a significant reduction in economic expenditures by one-third through strategic fuel conservation measures and optimizing aircraft utilization
- Led and supported all crew members and crew schedulers, ensuring their adherence to company policies, standards, and industry best practices
- Ensured strict compliance of flight dispatchers with 14 CFR Part 135 regulations and company protocols, encompassing various responsibilities such as flight planning, aircraft routing, monitoring, weather assessment, and operational advisory services
MANAGER - HUB CONTROL CENTER
AMERICAN AIRLINES
01.2014 - 12.2018
- Provided leadership for aircraft movement on the ramp and apron, ensuring smooth and efficient operations.
- Managed surface congestion, onboard delays, airport flow, and departure restrictions to improve operational efficiency.
- Acted as the liaison between the HUB, government agencies, and company departments to facilitate clear communication.
- Collaborated with stakeholders to ensure timely departures and implemented risk mitigation plans.
- Directed ground operations, overseeing gate assignments, ramp control, customer connections, and resource allocation, improving on-time departures.
- Led the development of wide-body passenger operations, supporting the largest transatlantic schedule in company history.
- Led the PHL Baggage Inspection System Recapitalization Project, enhancing baggage handling speed and accuracy.
OPERATIONS MANAGER
PIEDMONT AIRLINES
01.2009 - 12.2014
- Oversaw the operational activities of the Ramp Operation, ensuring strict compliance with established policies and procedures centered on safe aircraft handling and staffing
- Offered coaching and foster career development opportunities for front line team members, including supervisors and agents, to enhance performance and professional advancement
- Exhibited demonstrated leadership by efficiently planning manpower and equipment resources to meet operational requirements
- Maintained alignment with company objectives and customer expectations, upholding corporate culture, policies, and goals throughout daily operations
- Developed and implemented a centralized transfer bag process at PHL to optimize baggage transfer runner assignments, focusing on time versus volume factors
- Achieved optimal gate assignments for 200 daily flights across 38 commuter gates, ensuring efficient alignment of arrival and departure times for aircraft flow and manpower planning
Skills
Strategic Leadership and Vision
Collaborative leadership
Operational Efficiency Optimization
Fleet Expansion and Integration
Organizational development
Business development
Safety management systems
Regulatory Compliance
Certification
Aircraft Dispatcher, Federal Aviation Administration, 4055447
Timeline
SENIOR DIRECTOR- SOC TRAINING AND STANDARDS
NATIONAL AIRLINES
11.2024 - Current
SENIOR DIRECTOR - SYSTEMS OPERATIONS
NATIONAL AIRLINES
01.2022 - 12.2024
DIRECTOR - SYSTEMS OPERATIONS
EASTERN AIRLINES
01.2022 - 05.2022
DIRECTOR - SYSTEMS OPERATIONS & CREW RESOURCES
COMMUTEAIR
01.2020 - 12.2022
MANAGER - SYSTEMS OPERATIONS
ATLAS AIR WORLDWIDE
01.2019 - 12.2020
MANAGER - DISPATCH AND CREW LOGISTICS
WORLDWIDE JET CHARTER
01.2018 - 05.2019
MANAGER - HUB CONTROL CENTER
AMERICAN AIRLINES
01.2014 - 12.2018
OPERATIONS MANAGER
PIEDMONT AIRLINES
01.2009 - 12.2014
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