Michael Rothermel

My responsibilities included but are not limited to the following:
• Conduct quality audits on incoming loads to ensure compliance with standards.

• Document root causes of violations using tablet procedures.

• Communicate violations with up to 30 photographs for validation.

• Validate information prior to reporting violations and prior to allowing loads to leave the facility.

• Communicate violations and overall metrics with site leadership daily.

• I was responsible for acquiring, growing, and maintaining client relationships
• I located new business opportunities by communicating and visiting with prospects and clients
• I researched and identified new business opportunities - including new markets, growth areas, trends, customers, partnerships, products, and services - or new ways of reaching existing markets
• I practiced lead generation by using social media platforms and online technologies to identify key prospects, ongoing account management, serve as an industry advisor to clients, consistently meets and exceeds sales targets and business unit profit targets
• I generated leads and cold called prospective/valuable customers, meet with valuable customers/clients face to face or over the phone
• I fostered and developed relationships with all customers/clients, understood the needs of your customers and be able to respond effectively with a plan of how to meet these
• I thought and worked strategically by carrying out necessary planning to implement operational changes while seeing the bigger picture and setting aims and objectives to develop and improve the business
• Developed goals for the development team and recruiters to promote business growth and ensure they are met

Jobsquad acquired Labor Express Plus in July of 2021
My responsibilities included but are not limited to the following:
• I was responsible for the day-to-day coordination of the branch while overseeing the operations of our Staffing Agency branch
• Hired and trained staff
• Identified risks within the business
• Ensured employees are complying with company policies Look for growth opportunities within the branch
• Established and maintained relationships with new and existing clients
• Created sales goals and targets while ensuring marketing strategies are executed
• Managed staff, aiding them in goal setting
• Ensure a safe environment by creating a welcoming environment for staff and customers, and help resolve any issues either group may have

Company Overview: Labor Express Plus was acquired by JobSquad Staffing Solutions in July of 2021
My responsibilities included but are not limited to the following:
• Oversaw the daily operations of our Staffing Agency
• Created and implemented business growth strategies
• Managed our business unit's budget and monitored its financial health
• Hired key office personnel and oversaw training programs
• Created major performance targets and monitored employee performance while setting key performance goals
• Improved internal procedures to increase production
• Evaluated and decided upon investments in equipment, infrastructure, and people
• Managed and evaluated project and performance reports
• Reported key results for senior executives
• Produced financial statements, sales, and other performance data to measure productivity
• Identified areas that needed cost reduction or process improvement
• Directed sales, marketing, or customer service activities
• Recruited fresh employees for all clients' hiring needs
• Assured that our recruiters provided clients with high-quality applicants
• Oversee client staffing needs against our company's talent pool of applicants
• Created innovative solutions to address the demands of clients

• As a Customer Service Representative, I was responsible for providing exceptional customer service, resolving customer inquiries and issues, and maintaining customer satisfaction
• I communicated with customers through various channels, such as phone, email, and chat, and ensured that all customer interactions were handled professionally and efficiently
• As a Payroll Accountant, I was responsible for printing out employee payroll checks for submitted work hours that were approved by our clients
• As a Human Resources (HR) representative, I was responsible for Recruiting and Dispatching employees to various job assignments that were requested from clients and fulfilling all our clients' staffing needs