Michael Roussos
Cuddebackville,NY
Summary
Attentive Assistant Store Manager offering over 18 years working in retail sales industry. Focused and enthusiastic demeanor with strong background building successful teams. Proven track record for creating positive working and shopping environments.
Overview
18
18
years of professional experience
Work History
Assistant Store Manager
Lowe's
Matamoras, PA
08.2013 - Current
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Assistant Store Manager
Lowe's
Danbury, CT
08.2012 - 08.2013
- I was the assistant store manager over the specialty areas. I over saw the day to day business of the location as well as Appliances, Cabinets, and Flooring.
Assistant Store Manager
Lowe's
Newburgh , NY
12.2011 - 08.2012
- In the Newburgh New York location I over saw the commercial sales desk, Lumber, Building materials, Hardware, and Tools.
Delivery Manager
Lowe's
Newburgh , NY
04.2011 - 12.2011
- I would manage the truck fleet and the team. Ensure that we delivered a high level of customer service on a daily basis. Our locations was a risk 5 store at the time due to damages and company loss. With my team I was able to cut that down to a more than 70% decrease taking us out of such a high risk store.
Assistant Store Manager
Lowe's
Chester, NY
12.2010 - 01.2011
- Here I was a zone 3 manager for a short period. The company under went a restructure.
Department Manager Flooring
Lowe's
Middletown, NY
07.2009 - 12.2009
- Ensured compliance with all safety regulations in the workplace.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Monitored daily sales figures to track trends in customer buying behavior.
Team Leader/ Department Manager Millwork
Lowe's
Matamoras, PA
04.2006 - 07.2009
- Here at this location is where I started my career with the company. I held many positions at this location. I started as a seasonal associate, Fulltime CSA, Team leader, Millwork Department manager.
Education
High School Diploma -
Port Jervis Senior High School
Port Jervis, NY08-2005
Skills
- Customer Relations
- Business Development
- Operations
- Relationship building and management
- Problem-Solving
- Budgeting and cost control
- Sales Growth
- Issue Resolution
- Conflict management
- Employee Scheduling
- Motivational Techniques
- Customer Service
Timeline
Assistant Store Manager
Lowe's
08.2013 - Current
Assistant Store Manager
Lowe's
08.2012 - 08.2013
Assistant Store Manager
Lowe's
12.2011 - 08.2012
Delivery Manager
Lowe's
04.2011 - 12.2011
Assistant Store Manager
Lowe's
12.2010 - 01.2011
Department Manager Flooring
Lowe's
07.2009 - 12.2009
Team Leader/ Department Manager Millwork
Lowe's
04.2006 - 07.2009
High School Diploma -
Port Jervis Senior High School
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