Michael Rowe
Ft. Washington,MD
Summary
Quick-thinking Supervisor recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and inventory control.
Overview
21
21
years of professional experience
Work History
Multi Site Manitenace Supervisor
Borger Management
10.2023 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
Maintenance Technician
Beacon Community
02.2018 - 10.2023
- Operated varied hand and power tools to complete repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Liaised with vendors to ensure timely delivery of essential parts and materials for repairs or replacements.
- Performed preventive maintenance and repairs on various types of equipment.
- Repaired and replaced pumps, valves and motors.
Tenant Service Coordinator
Rentokil Initial Pest Control
03.2009 - 02.2018
- Assessment problem/infestation, identification of issuse.
- Identify of appropriate method of treatment for problems
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Responded to Common Area Maintenance for building that request to resolve pest
Senior Pest Control Service
Rentokil Initial Pest Control Service
04.2003 - 07.2009
- Collaborated with colleagues to develop innovative solutions for challenging pest infestations, increasing overall effectiveness of treatments.
- Reduced callbacks for pest control services by effectively identifying, treating, and eliminating pests in a timely manner.
- Enhanced overall service quality by regularly evaluating personal performance metrics and implementing strategies for improvement based on feedback from clients and supervisors.
- Provided expert advice to clients regarding preventive measures against future infestations, leading to fewer callbacks and increased customer satisfaction.
Education
High School
GuyanaSkills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
Accomplishments
- Supervised team of 6 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Additional Information
Highly experienced Pest Control Technician with outstanding knowledge of pest control service. I'm a motivated fast learner with supervisory experiences. I have the tools and vast knowledge of maintenance. I have build my way up into maintenance over the past years I have educated my self and exited to share my knowledge with a great team.
Timeline
Multi Site Manitenace Supervisor
Borger Management
10.2023 - Current
Maintenance Technician
Beacon Community
02.2018 - 10.2023
Tenant Service Coordinator
Rentokil Initial Pest Control
03.2009 - 02.2018
Senior Pest Control Service
Rentokil Initial Pest Control Service
04.2003 - 07.2009
High School