Michael Rowland
Huntington Beach,CA
Summary
With a proven track record at Rowland's Farm's, I excel in driving operational success and customer satisfaction. My expertise in route planning and self-motivation has significantly enhanced business efficiency and client loyalty. Demonstrating strong logbook management and leadership, I've achieved notable improvements in service quality and business growth.
Overview
26
26
years of professional experience
Work History
Owner/Operator Truck Driver
Rowland 's Farm's
11.2021 - 11.2023
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Developed business plan, processes and procedures to provide superior Product or Service to customers.
- Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
- Evaluated company performance against objectives, adjusting strategies as needed to achieve desired results.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Kept all building areas and equipment functional and well-organized to promote business performance.
Laborer
Independent Heat and Air
08.2020 - 11.2022
- Loaded, unloaded, and moved material to and from storage and production areas.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Improved worksite efficiency by maintaining clean and organized work areas.
- Performed general housekeeping and cleaning tasks.
Owner/Operator Truck Driver
Rowland 's Logging LLC
12.2017 - 05.2020
- Managed day-to-day business operations.
- Operated with safety and skill to avoid accidents and delays.
- Maintained compliance with weight limits, safety regulations, and transportation laws through diligent record-keeping and inspections.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Improved customer satisfaction rates by prioritizing client needs and addressing concerns promptly.
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Consulted with customers to assess needs and propose optimal solutions.
- Established a loyal customer base through targeted marketing campaigns, referral programs, and personalized customer experiences.
Business Owner/Operator
Access Jewelry and Pawn
12.2007 - 01.2017
- Managed day-to-day business operations.
- Operated with safety and skill to avoid accidents and delays.
- Maintained compliance with weight limits, safety regulations, and transportation laws through diligent record-keeping and inspections.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Delivered exceptional customer service by addressing concerns promptly, resolving issues professionally, and fostering positive rapport with clients.
- Managed financial aspects of business operations including budgeting, expense tracking, invoice processing, and tax filing.
- Inspected vehicle and equipment before and after every trip to monitor routine wear and identify larger maintenance issues.
- Established strong working relationships with dispatchers, resulting in improved coordination and scheduling.
- Completed preventive maintenance and mechanical repairs on vehicles.
- Dropped and hooked trailers and changed configuration of equipment.
- Continuously updated industry knowledge through participation in professional development opportunities such as training seminars or workshops.
- Streamlined delivery process by planning optimal routes, considering fuel costs and traffic conditions.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
Owner-operator.
Rowland Drywall LLC
11.1997 - 08.2007
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Developed business plan, processes and procedures to provide superior Product or Service to customers.
- Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
- Evaluated company performance against objectives, adjusting strategies as needed to achieve desired results.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Kept all building areas and equipment functional and well-organized to promote business performance.
Education
Plama -
Hokes Bulff Hight School
Hokes Bulff08.1997
Skills
- Self-motivation and discipline
- Truck loading and unloading
- Accident prevention strategies
- Paperwork coordination
- Logbook management
- Route planning expertise
- Unloading management
Timeline
Owner/Operator Truck Driver
Rowland 's Farm's
11.2021 - 11.2023
Laborer
Independent Heat and Air
08.2020 - 11.2022
Owner/Operator Truck Driver
Rowland 's Logging LLC
12.2017 - 05.2020
Business Owner/Operator
Access Jewelry and Pawn
12.2007 - 01.2017
Owner-operator.
Rowland Drywall LLC
11.1997 - 08.2007
Plama -
Hokes Bulff Hight School
Similar Profiles
Nathan WhitmanNathan Whitman
Volunteer at Whitman Farm's Hens and HoneyVolunteer at Whitman Farm's Hens and Honey
Makenzee KingMakenzee King
Server/Cook at Creekwater Farm's Scratch KitchenServer/Cook at Creekwater Farm's Scratch Kitchen
Clifton BassClifton Bass
Farm Manager at Jbp harvesting and farm'sFarm Manager at Jbp harvesting and farm's