Michael Roy
Land O' Lakes,FL
Summary
Highly-motivated Estimator / Blue Printer / Production Manager with 12 years experience, strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Able to lead and build strong working relationships with everyone. Always looking to improve and staying motivated, making sure the shop is profitable and has an excellent reputation.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Remote Estimator
Snapsheet
Land O Lakes, FL
02.2023 - Current
- Reviews and analyses plans, specifications, proposals, and other documentation to prepare time, cost, materials, and labor estimates.
- Maintained detailed and organized records of bid documents, correspondence and other project-specific information.
- Produced preliminary estimates based on photos and documentation either the customer sent in or the insurance company.
- Maintained confidentiality of client and prospective client information, protecting individual interests and business partnerships.
- Calculated cost estimates for repair or replacement of vehicle parts.
- Verified accuracy of parts pricing from suppliers and vendors.
- Provided customer service by responding to inquiries regarding repairs and estimates.
- Reviewed automotive blueprints, diagrams, and manuals as necessary to complete estimates accurately.
- Maintained current knowledge of industry trends in order to provide accurate estimates.
- During the 8 hour workday, I completed a minimum of 22 repair estimates a day and sometimes reaching up to 29 a day.
Estimator
Precision Auto Body & Paint
Gresham, OR
02.2022 - 05.2022
- Produced $100,000.00 - $125,000.00 in total sales each month.
- Being a Non DRP shop i had to match the original ins estimate, lock it, and create a supplement to send off for approval.
- Negotiated settlements with insurance companies for total loss bills
- Used CCC to clear all exceptions and balance every file before giving it to the manager to close
- Documented vehicle damage and condition by taking meticulous notes and photographs.
- Resolved repair cost inquiries, consulting with various appraisers for second opinions to resolve disagreements.
- Kept customers updated at least twice a week and maintained a 93% customer service rating
- Used CCC, Audatex, ARM's, Excel, OEM websites, various parts websites everyday
- Made sure every RO was well documented with photos, repair procedures, billing info, customer info, insurance info, etc.
- Able to thrive in a high paced atmosphere while maintaining detailed notes while muti-tasking effectively.
Blue Printer / Production Manager
Mackins Auto Body
Portland, OR
09.2020 - 02.2022
- Handled all supplements which was usually around 4-5 a day
- Calculated damage and claim values with CCC
- Used strong communication skills to negotiate final damage estimates with insurance adjusters
- Documented vehicle damage and condition by taking meticulous notes and photographs.
- Added about 50%-60% to every estimate when my supplement was finished
- Detailed line notes and explanations to why we needed certain procedures for the insurance adjusters to make sure we got paid for all the work we did
- Documented the entire process of repairs with pictures to each RO in CCC
- Managed heavy workload of 30 ongoing RO's thanks to strong organizational, time management and collaboration skills.
- Ran a production meeting every morning to go over our " to go " list and make sure the techs knew which jobs were to go that day
- Go through each RO in CCC to make sure compliance with our DRP Partners
Auto Damage Appraiser
ABRA Auto Body & Glass
Vancouver, Washington
03.2019 - 08.2019
- Calculated damage and claim values with CCC, Mitchell, and Autotex. .
- Presented and clearly explained insurance policy options based on clients' needs and goals.
- Promoted client retention through high-quality service and follow through.
- Conducted 4-7 inspections on damaged vehicles daily and generated accurate estimated costs for repair work.
- Documented vehicle damage and condition by taking meticulous notes and photographs.
- Managed heavy workload of $135,000 + ongoing cases thanks to strong organizational, time management and collaboration skills.
- Generated around $50k - $68K in gross profit for the company monthly.
- Used strong communication skills to negotiate final damage estimates and shop repair costs.
- Took photographs and wrote detailed summaries to document damage.
Estimator
Mackins Auto Body
Vancouver, Washington
08.2017 - 03.2019
- Mackin's Auto Body - Salmon Creek Achievements and responsibilities included:.
- Writing between 4 - 6 detailed estimates a day and capturing 79% of those as jobs.
- Maintaining a high customer service score of at least 98%.
- Excelled at handling my 7 accounts which are as follows : State Farm , Liberty Mutual, SafeCo, USAA, Met Life, Farmers , and AmFam.
- Hit record sales of $100,000 - $187,00 each month.
- Kept customers constantly updated twice a week to maintain positive customer service.
- Make sure files up to date and organized.
- Maintains 20-30 cars on site at all times with a detailed record on each one.
- Attention to detail when checking over cars for quality control.
- Maintained confidentiality of client and prospective client information, protecting individual interests and business partnerships.
- Ensured customer satisfaction by providing highest quality of products by ensuring all equipment was properly installed and working correctly.
- Negotiated contracts with vendors to achieve optimal performance within budget parameters.
Estimator
Dick Hannah Collision Center
10.2015 - 06.2017
- Using CCC to write detailed and accurate estimates for customers.
- Handled the Allstate, State Farm, Nationwide accounts while maintaining a great working relationship with our DRP partners.
- Produced $100,000.00 - $125,000.00 in total sales each month.
- Documented vehicle damage and condition by taking meticulous notes and photographs.
- Trained internal staff members on administrative processes, work instructions and procedures to facilitate consistent and seamless company operations.
- Monitored multiple databases to keep track of all company inventory.
- Leveraged sales techniques and articulated product values to generate new business.
- Generated $50k - $75K in gross profit for the company.
- Kept supervisor informed of job progress and material requirements
- Consistently followed up with customers to determine satisfaction levels.
Estimator
BnS Hacienda Auto Body
Dublin, CA
03.2014 - 05.2015
- B n S Hacienda Auto body Auto Damage Adjuster, Using CCC one to write detailed estimates for customers.
- Keeping customers well informed on each stage of the repair process.
- Negotiating repair costs with insurance adjusters.
- Maintained detailed and organized records of bid documents, correspondence and other project-specific information.
- Analyzed blueprints and other documents to prepare time, cost and labor estimates.
- Making sure the parts were ordered and making sure we were paid for each repair operation.
- Documenting all prior and related damages.
- Providing outstanding customer service while addressing all the customers wants and concerns.
GEICO Insurance Company
Fremont, CA
05.2012 - 04.2014
- Writing between 6 to 13 detailed estimates per day for customers at different body shops.
- Keeping customers well informed on each stage of the repair process.
- Strong focus on customer service, and maintained a 89.8% Customer satisfaction rating.
- Saved GEICO over $90,000.00 a year by appropriate management of severity with body shop estimates.
- Tracked utilization of customers' rental cars by managing the ARMS reservation system.
- Managed the total loss process in an average of 3 days, saving the customer and GEICO both time and money.
- Handled over $700,000.00 in company funds.
- Completed Quality check of each vehicle after repairs were complete to ensure high quality service and performance was achieved before delivering to customer.
- Updated ATLAS software system every time we spoke with a customer or body shop regarding their claim.
- Took 7-20 detailed photographs of each vehicle in a claim; photos included 4 corners, VIN, damaged area, and mileage.
United States Air Force
Hickam AFB, HI
04.2009 - 03.2012
- Provided flight service functions to transient and base aircrew such as refueling, parking permits, clearing customs, and the safe removal of hazardous cargo.
- Reviewed and processed flight information into the FAA systems.
- Used Microsoft excel to coordinate parking for several different aircrafts on Hickam's airfield.
- Used two-way ground radios to communicate with different base agencies to meet the needs of the different transient and base aircrew upon landing.
- Coordinated special services for Distinguished Visitors such as Hillary Clinton, Robert Gates, and many 4 star generals.
- Drove the airfield vehicle on the flight line checking for debris and other hazardous material around areas of aircraft.
Education
Collision Estimating -
Porshe Estimating
02.2022
Estimating -
Honda Estimating
I-Car04.2018
Platinum - Collision Estimating
I-Car
04.2015
High School Diploma - Technology Education
Buckingham Charter Magnet High School
Vacaville, CA2007
Skills
- Honest and trustworthy
- Punctual and reliable
- Quick to learn and gain proficiency with new skills
- Team player with a positive attitude
- Strong interpersonal skills and a commitment to going above and beyond to serve the customer
- Detail oriented
- Ability to manage multiple projects and prioritize effectively
- Remains focused and organized under pressure
- Strong negotiation skills
- Typing skills of 45-50 words per minute
- Secure handling of company funds and assets
- Ability to write up to 13 estimates a day while keeping customers informed
- Computer skills:
- Proficient in use of Microsoft Excel, Word, Outlook CCC One estimating software, CCC One market evaluation, TrueCar, CCC Pathways, ATLAS, and ARMS reservation system, Allstate ERL program, CCC True Parts, Auditex for VIR uploads, the shop of choice websites to upload estimates
- Project Planning
- Schedule Coordination
- Project Management
- Organizational Skills
- Supervision & Leadership
- Data Management
- Team Management
- Team Building
Certification
I-CAR Platinum
References
- Jon Griffin / 360-989-7442 / Area Manager for Caliber Collision
- Chris Roberts / 360-606-3226 / GM for Mackins Auto Body
- Andrew O'lear / 360-513-4980 / Manager for 5 Star Auto Body
Timeline
Remote Estimator
Snapsheet
02.2023 - Current
Estimator
Precision Auto Body & Paint
02.2022 - 05.2022
Blue Printer / Production Manager
Mackins Auto Body
09.2020 - 02.2022
Auto Damage Appraiser
ABRA Auto Body & Glass
03.2019 - 08.2019
Estimator
Mackins Auto Body
08.2017 - 03.2019
Estimator
Dick Hannah Collision Center
10.2015 - 06.2017
Estimator
BnS Hacienda Auto Body
03.2014 - 05.2015
GEICO Insurance Company
05.2012 - 04.2014
United States Air Force
04.2009 - 03.2012
Collision Estimating -
Porshe Estimating
Estimating -
Honda Estimating
Platinum - Collision Estimating
I-Car
High School Diploma - Technology Education
Buckingham Charter Magnet High School
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