MICHAEL ROY RIVAS

- Assists with overseeing and supervising guest arrivals, departures, and VIPs.

- Ensure guests' needs and concerns are responded to in a timely, professional, and friendly manner.

- Maintain complete knowledge of, and comply with, all departmental policies, service procedures, and standards.

- Ensure all necessary reports, forms, rate discrepancies, pending balances, and daily credits are completed.

- Assists with onboarding, scheduling, payroll, on track, group billing, training, and development.

- Monitor and control daily revenues and expenses by ensuring procedures are followed, and proper controls are in place. - Evaluate team performances, and take appropriate corrective action as needed to hold colleagues accountable.

• Supervise guest arrivals, departures, and luxury service with a focus on FORBES standards, with professional and prompt service.
• Manage daily reports, forms, and financial transactions, maintaining accurate records.
• Assist in onboarding, scheduling, payroll, training, and development of team members.
• Evaluate team performance, and implement corrective actions as necessary.

• Oversaw Successful website launch and continuing operation
• Analyzed revenue generation from website traffic information
• Manage procurement, listing, customer service, shipping and maintaining a loyal customer base

• Creating and maintaining all promotional graphics for clinics and company website
• Manage production of all prints and pieces from conception to completion
• Manage all media platforms to promote media graphics