Michael R. Perrotta
Salem,USA
Summary
Results-driven Technical Analyst with several years of experience in business requirements assessment and IT problem solving. Proven track record of meeting tight deadlines while applying industry standards to deliver effective solutions. Recognized for exceptional collaboration skills and a strong ability to work within cross-functional teams to drive project success.
Overview
16
16
years of professional experience
Work History
Technical Analyst II
Lineage Logistics/Lineage Food Service
Nashua, USA
06.2021 - Current
- Own and manage Master Data Management and Analytics for SAP S4 Hana Integration
- Continue to manage all operational reporting for the business
Operations Specialist
Weekend Health
04.2022 - 02.2024
- Company Overview: Acquired by Weight Watchers
- Built out and launched the origin of their customer support under COO using Zendesk
- Managed and routed the inflow of faxes/documentation as they scaled business to acquisition
- Created process flow documentations before transitioning duties to a full-time team
- Acquired by Weight Watchers
- Contract Role
Data Analytics Analyst
Lineage Logistics/Lineage Food Service
Nashua, USA
04.2019 - 06.2021
- Led and managed our QA/UAT for all new reporting within our Business Intelligence Team
- Led teams comprised of SMEs to streamline our reporting in SAP Analytics Hub
- Acquired data from primary and secondary data sources while maintaining databases to build a repository of business-related information
Operations Data Analyst
Lineage Logistics/Lineage Food Service
Nashua, USA
09.2016 - 04.2019
- Created aesthetic & impactful dashboards in Excel using pivot tables, charts, & macros
- Identified & analyzed trends across our operations to provide our general managers with the necessary data to meet their weekly and monthly goals
- Identified laggard distribution centers, led and implemented SWOT analysis to improve operational efficiency through new process and data interpretation
- Developed, managed, & distributed KPI reporting to drive efficiency within our operation
- Used various data warehousing programs & Data Analysis to improve slotting layout across multiple distribution centers to increase efficiency, reduce waste and drive revenue
- Led weekly calls that analyzed our scanning performance trends
- Mentored, trained & provided supervision to two Junior Analysts
- Worked cooperatively with Directors & C-Level executives
Business Operations Analyst
RSA, The Security Division of EMC
Bedford, USA
12.2011 - 09.2016
- Company Overview: American computer and network security company under the umbrella of Dell Technologies
- Worked cooperatively with Director/C-Level clients troubleshooting technical issues across a wide range of RSA products
- Mentored, trained & provided supervision to new Customer Support Technicians
- American computer and network security company under the umbrella of Dell Technologies
Therapeutic Support Staff
Alternative Services Inc
Windham, USA
06.2010 - 12.2011
- Company Overview: Provides support to children and families dealing with various mental health disabilities
- Provides support to children and families dealing with various mental health disabilities
Clinical Data Associate
Client Associated Businesses
Niantic, USA
08.2008 - 01.2010
- Company Overview: Clinical services company specializing in bio-metric support to medical & pharma industries
- Clinical services company specializing in bio-metric support to medical & pharma industries
Education
Bachelor of Arts - Psychology
University of Connecticut
Storrs, Connecticut05.2008
Skills
- Statistics
- Probability
- SQL
- Excel
- Powerpoint
- Salesforce
- SAP
- Oracle
- Clarify
- Qlik
- Slot3D
- AS400
- BOBJ
- SAP Analytics Hub
Timeline
Operations Specialist
Weekend Health
04.2022 - 02.2024
Technical Analyst II
Lineage Logistics/Lineage Food Service
06.2021 - Current
Data Analytics Analyst
Lineage Logistics/Lineage Food Service
04.2019 - 06.2021
Operations Data Analyst
Lineage Logistics/Lineage Food Service
09.2016 - 04.2019
Business Operations Analyst
RSA, The Security Division of EMC
12.2011 - 09.2016
Therapeutic Support Staff
Alternative Services Inc
06.2010 - 12.2011
Clinical Data Associate
Client Associated Businesses
08.2008 - 01.2010
Bachelor of Arts - Psychology
University of Connecticut
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