Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Michael R. Rivers

Derry,New Hampshire

Summary

Over 30 years of experience in retail and wholesale management. Skilled in profit and margin controls, budgeting, and sales culture. Expert in coaching and developing of team. Adaptable to fast-paced environments and last-minute changes. Well-regarded for work quality and speed under pressure. Business-minded professional delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations.

Overview

23
23
years of professional experience

Work History

Store Manager

Party City
Nashua, New Hampshire
10.2022 - Current
  • Developing strategies to maximize sales and profitability.
  • Recruiting, training, and supervising new employees.
  • Overseeing storewide merchandising benchmarks to maintain operational excellence.
  • Creating effective business plans to focus strategic decisions on long-term objectives.
  • Reviewing customer feedback to make operational improvements and promote satisfaction.
  • Strengthening workflow productivity by hiring, managing, and developing top talent.

Operations Manager

BED BATH BEYOND
Portsmouth, NH
04.2011 - Current
  • Recruiting and development of staff
  • Scheduling and payroll of store associates and management
  • Coaching and training of product knowledge and store systems
  • Performance reviews and feedback
  • Leadership and coaching for success
  • Fostering a service culture
  • Ordering of merchandise, store supplies and equipment
  • Safety and Operational Audits
  • Supervision of all areas of the business
  • Accountability of all invoices and payment

Store Manager

AcMoore Inc.
Woburn, MA
04.2005 - 04.2011
  • Coaching for Success through leadership to achieve company goals
  • Create a team that is focused on solid Customer service
  • Maintain and establish in-stock of product standards to increase sales and generate profit
  • Inventory controls to have correct on-hands based on area and seasonal needs
  • Ordering of product based on rate of sale and for peek and sale needs
  • Presentation of merchandise to increase sales and promote theme of store
  • Project sales and budget store to generate profit and correct provide the staffing to service our customer base and complete daily tasks
  • Competitive pricing to insure lowest price and value for our customers
  • Direct accountability to follow-up on completion of planograms and seasonal layouts
  • Conduct safety meetings and shrink awareness to protect company assets, expenses and overall profit

Co-Manager

Wal-Mart, Inc.
Manchester, NH
09.2004 - 04.2005
  • Direct supervision of eight members of management and a staff of 298 Associates
  • Consistent Review and Follow-up of Operations and Store standards
  • Establish store goals and create a positive and competitive work environment
  • Create and maintain synergy through out the Store and special divisions within the Store
  • Review sales history and generate a projected profit and loss statement for budgeting and Staffing/scheduling needs to determine store profitability
  • Coordinate sales and promotional activity to generate store sales and customer flow
  • Conducted price comparison to insure competitive pricing with other retailers
  • Negotiate with vendors to enter into contracts for merchandise and determined Inventory amounts needed for the gross margin and sales trend for current period
  • Move around the store to assess the overall presentation of merchandise and Appearance of the store noting deficiencies for corrective action needed
  • Communicate and responded to customer’s requests and complaints
  • Inspect premises of assigned areas within the store to ensure that adequate Security exists and that they comply with safety and environmental codes and ordinates
  • Review of offices for quality of work and that they maintain high standards to insure no shrink and/or loss of profit

General Manager

Staples, Inc.
Tilton, NH
06.2001 - 08.2004
  • Maintain and supervise all management levels and store associates
  • Operation excellence through consistent monitoring of store standards and the integrity relating to inventory levels
  • Achieve budget expectations for increase of profit and overall revenue
  • Foster a sales culture and a highly customer oriented team
  • Establishing a strong relationship with the community and other business organization
  • Organize and develop daily strategies and goals to generate a structured environment
  • Recruiting individuals who are qualified by established strong work ethics and have Express their desire to be apart of a unified team culture
  • Coaching of management/associates, by following up through training and accountability
  • Institute synergy amongst all team players including hourly and salary employees
  • Creating individual stimulation by mentoring and leading by example
  • Having open communication with employees regarding their opportunities for advancement and progression within the store or company

Education

Associates Degree - Business Administration

University of New Hampshire

Skills

  • Strategic thinker
  • Operational Efficiency
  • Budget Development
  • Outstanding communication skills
  • Recruiting and Hiring
  • Customer Service Management
  • Problem-Solving
  • Friendly and Positive
  • Team Development

References

Available upon Request

Timeline

Store Manager

Party City
10.2022 - Current

Operations Manager

BED BATH BEYOND
04.2011 - Current

Store Manager

AcMoore Inc.
04.2005 - 04.2011

Co-Manager

Wal-Mart, Inc.
09.2004 - 04.2005

General Manager

Staples, Inc.
06.2001 - 08.2004

Associates Degree - Business Administration

University of New Hampshire

Similar Profiles

CREATE PROFILE
Michael R. Rivers