Hi, I’m
Michael Rubik
Glenview,USA
Summary
Dynamic Operations and Benefits Supervisor with proven expertise in benefits administration, regulatory compliance, and team leadership within high-volume, service-driven environments. Successfully leads high-performing teams to consistently exceed KPIs through structured coaching, performance management, and data-driven decision-making. Demonstrates strong ability to analyze trends, implement operational improvements, and enhance service delivery while ensuring accuracy, compliance, and an elevated member experience.
Overview
21
years of professional experience
1
Certificate
Work History
Central States Funds/TeamCareChicago, IL
Operations Benefit Supervisor
03.2021 - 11.2025
Job overview
- Supervised a team of 13, overseeing daily operations and consistently surpassing company benchmarks and performance goals.
- Conducted Quality Assurance audits on calls, cases, and member interactions to ensure compliance with company standards, benefit guidelines, and union requirements.
- Delivered QA-based coaching, feedback sessions, and performance improvement plans that helped 100% of team members exceed KPIs.
- Leveraged performance metrics, claims data, and member trends to identify opportunities for operational improvement, cost efficiency, and enhanced member satisfaction.
- Collaborated with leadership and compliance partners to maintain audit readiness and adherence to regulatory requirements.
- Monitored documentation accuracy and completeness within USD CRM, V3, FACETS, and internal systems to ensure compliance and operational integrity.
- Identified recurring errors and implemented process changes that enhanced accuracy and member satisfaction while reducing rework.
- Partnered with Loss of Time, Claims, and Research departments to resolve escalations and correct systemic issues uncovered through QA reviews.
- Resolved claims and billing issues, processed life events and COBRA updates, maintained CRM records for audit readiness, and supported quality reviews, escalations, and process improvements to enhance efficiency and member satisfaction.
- Reinforced accountability through performance management practices, continuous coaching, and a strong focus on process excellence.
AthleticoWillowbrook, IL
Rehabilitation Aide
03.2005 - 05.2024
Job overview
- Supported clinicians in delivering patient-centered care by preparing treatment areas and assisting with therapeutic exercises, ensuring safety and adherence to treatment plans.
- Managed patient flow and scheduling, optimizing clinic efficiency in fast-paced environment.
- Collaborated with interdisciplinary teams, facilitating smooth operations and timely delivery of patient care.
- Communicated effectively with patients and staff, delivering high-quality service and support.
- Maintained accurate documentation and upheld clinical protocols, ensuring data integrity and continuity of patient care.
Central States Funds/TeamcareChicago, IL
Benefit Specialist
07.2017 - 03.2021
Job overview
- Administered multi-employer pension and health benefit plans, managing eligibility, enrollment, and benefit calculations in accordance with plan provisions and regulatory requirements.
- Interpreted collective bargaining agreements and plan documents to determine participant eligibility and ensure consistent application of benefits.
- Served as a primary point of contact for members, retirees, and beneficiaries, providing guidance on benefits, coverage, claims, and plan rules.
- Resolved complex inquiries, claims issues, and appeals by analyzing case details and coordinating with internal departments to ensure timely and accurate outcomes.
- Collaborated with cross-functional teams, including Claims, Loss of Time, Research & Correspondence, and compliance partners, to resolve escalations and enhance service delivery.
- Monitored and analyzed member and claims data to identify trends, support issue resolution, and contribute to process improvement initiatives.
- Identified inefficiencies and recommended process enhancements, contributing to improved accuracy and member satisfaction.
Education
Benedictine UniversityLisle, IL
Bachelor of Science from Nutrition
01-2013
Skills
- Benefits administration platforms (Facets v3) and HRIS systems
- ERISA and benefits compliance
- HIPAA and privacy regulations
- CRM systems (USD CRM)
- Calabrio workforce management
- Case management strategies
- Employee relations and union relations
- Benefits explanation and communication
- Conflict resolution and escalation handling
- Compliance with workplace standards
- Stakeholder communication skills
- Customer service excellence
- Performance evaluation techniques
- Operations management
- Customer service
- Analytical thinking
- Goal oriented
- Documentation and reporting
Timeline
Operations Benefit Supervisor
Central States Funds/TeamCare
03.2021 - 11.2025
Benefit Specialist
Central States Funds/Teamcare
07.2017 - 03.2021
Rehabilitation Aide
Athletico
03.2005 - 05.2024
Benedictine University
Bachelor of Science from Nutrition
Certification
CPR/AED - NationalCPRFoundation