Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
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Michael Rubio

Tomball,TX

Summary

Systematic team leader with vast experience in managing and leading cross-functional teams. Proven track record of efficiently managing daily operations, developing strategies to increase profitability and customer satisfaction, and ensuring compliance with industry regulations. Experienced in managing budgets, allocating resources, and leading diverse teams. Possesses excellent problem-solving, leadership, and communication skills.

Overview

11
11
years of professional experience

Work History

Store Manager

HIll Country Paints
05.2021 - 11.2023
  • Provide outstanding customer service through daily interactions on the sales floor, assisting customers in person and over the phone to address their needs and inquiries effectively
  • Utilize the Decor system proficiently to manage inventory, process orders, and ensure efficient store operations
  • Expertly troubleshoot Decor system issues, swiftly resolving technical challenges to maintain smooth business operations
  • Conduct daily cash drawer transactions and credit card sales with utmost accuracy and adherence to financial protocols
  • Effectively manage Profit and Loss to achieve and exceed sales targets, optimize store performance, and enhance profitability
  • Proactively monitor slow-moving products and implement strategies to minimize waste and improve inventory turnover
  • Assume managerial responsibilities in the owner's absence, effectively leading and motivating employees to ensure the continued success of daily operations.

Store Manager

SRH Paints Co.
06.2019 - 05.2021
  • Demonstrated exceptional performance and dedication, resulting in a promotion from part-time in store to store manager within one year of joining SRH Paint
  • Utilized the Decor system to efficiently manage inventory, process orders, and ensure seamless store operations
  • Assisted with daily Profit and Loss functions, making data-driven decisions to improve store performance and profitability
  • Oversaw daily transactions, ensuring accuracy and compliance with financial protocols
  • Played a pivotal role in floor sets and inventory setup, maintaining an organized and visually appealing store environment to enhance customer experience
  • Expertly managed daily cash drawer and credit sales, maintaining a high level of accountability and accuracy.

Store Manager

Sherwin Williams
04.2016 - 05.2019
  • Recognized with an Excellence Award for achieving remarkable results, including exceeding sales targets by 15%, increasing margins by 15%, and maintaining inventory at less than 1% variance
  • Effectively managed a 3 million dollar store with a team of 5 employees, providing guidance and support to part-time and full-time staff members
  • Proficiently utilized the SW system to streamline store operations, manage inventory, and optimize sales processes
  • Delivered exceptional customer service by assisting customers both face-to-face and over the phone, addressing inquiries, and ensuring product quality met or exceeded customer expectations
  • Demonstrated custom color match skills for paint and stain, catering to individual customer preferences and needs
  • Successfully resolved customer complaints, turning challenging situations into opportunities to enhance customer satisfaction and loyalty
  • Managed the Texas Department of Criminal Justice (TDCJ) account, serving units from Huntsville to Beaumont, TX, fostering strong relationships with key clients
  • Oversaw the Sam Houston State University (SHSU) account, handling student turnover for living quarters, ensuring timely and efficient service
  • Skillfully coordinated the logistical movement of 30,000 gallons of paint in just 6 weeks, showcasing strong organizational and problem-solving abilities.

Assistant Manager

Sherwin Williams
03.2013 - 05.2016
  • Successfully supplied paint to new residential and multi-family customers as well as contractors, ensuring customer satisfaction and loyalty
  • Managed large-scale paint orders for the Houston district, ranging from 10,000 to 20,000 gallons, with precision and efficiency
  • Ensured accurate and timely completion of sales transactions, maintaining meticulous work order files and formulas
  • Proficiently retrieved required products from the sales floor or warehouse, tinted and mixed them to customer specifications, and provided personalized service to meet individual needs
  • Demonstrated exceptional inventory management skills, optimizing stock levels and minimizing shortages
  • Collaborated with team members to source products not readily available in-store, promptly placing orders upon approval, and following up as necessary
  • Maintained a strong commitment to providing outstanding customer service, building lasting relationships with clients and ensuring their specific requirements were met.

Education

High School Diploma -

Klein High School
Klein, Texas
05.2005

Skills

  • Customer Relationship Management (CRM)
  • Operations Management
  • Business Analysis
  • Budgeting and Forecasting
  • Logistics Management
  • Conflict Resolution
  • Project Management

References

References available upon request

Languages

Spanish
Native or Bilingual

Timeline

Store Manager

HIll Country Paints
05.2021 - 11.2023

Store Manager

SRH Paints Co.
06.2019 - 05.2021

Store Manager

Sherwin Williams
04.2016 - 05.2019

Assistant Manager

Sherwin Williams
03.2013 - 05.2016

High School Diploma -

Klein High School

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