Michael Rubio
Tomball,TX
Summary
Retail leader with a strong history at Sherwin Williams, consistently surpassing sales targets by 15%. Skilled in operations management and conflict resolution, enhancing team performance and customer satisfaction. Proficient in logistics management, optimizing inventory turnover and building robust client relationships.
Overview
13
13
years of professional experience
3
3
Certifications
Work History
Paint Department Manager
Lowes Home Improvment
Magnolia, Texas
02.2025 - Current
- Fostered a sales-driven culture, elevating team motivation and performance.
- Conducted regular safety inspections to uphold compliance standards.
- Resolved customer complaints swiftly to sustain positive client relationships.
- Executed targeted merchandising and promotional plans to achieve departmental sales goals.
- Planned and led team meetings to assess business results and convey ongoing priorities.
- Supervised and trained team members, promoting professional development and enhancing performance.
Customer Service Associate
Lowes Home Improvment
tomball , TX
09.2024 - 01.2025
- Fostered customer relations through friendly and knowledgeable communication.
- Collaborated with team members to optimize customer service processes.
- Maintained up-to-date knowledge of promotions and product offerings for effective support.
- Suggested tailored product solutions based on customer needs.
- Presented valuable service and product information to assist in decision-making.
- Performed additional duties as assigned by management team.
Store Manager
HIll Country Paints
05.2021 - 11.2023
- Provide outstanding customer service through daily interactions on the sales floor, assisting customers in person and over the phone to address their needs and inquiries effectively
- Utilize the Decor system proficiently to manage inventory, process orders, and ensure efficient store operations
- Effectively manage Profit and Loss to achieve and exceed sales targets, optimize store performance, and enhance profitability
- Proactively monitor slow-moving products and implement strategies to minimize waste and improve inventory turnover
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Store Manager
SRH Paints Co.
06.2019 - 05.2021
- Utilized the Decor system to efficiently manage inventory, process orders, and ensure seamless store operations
- Assisted with daily Profit and Loss functions, making data-driven decisions to improve store performance and profitability
- Played a pivotal role in floor sets and inventory setup, maintaining an organized and visually appealing store environment to enhance customer experience
- Expertly managed daily cash drawer and credit sales, maintaining a high level of accountability and accuracy.
Store Manager
Sherwin Williams
04.2016 - 05.2019
- Recognized with an Excellence Award for achieving remarkable results, including exceeding sales targets by 15%, increasing margins by 15%, and maintaining inventory at less than 1% variance
- Proficiently utilized the SW system to streamline store operations, manage inventory, and optimize sales processes
- Delivered exceptional customer service by assisting customers both face-to-face and over the phone, addressing inquiries, and ensuring product quality met or exceeded customer expectations
- Successfully resolved customer complaints, turning challenging situations into opportunities to enhance customer satisfaction and loyalty
- Managed the Texas Department of Criminal Justice (TDCJ) account, serving units from Huntsville to Beaumont, TX, fostering strong relationships with units.
- Oversaw the Sam Houston State University (SHSU) account, handling student turnover for living quarters, ensuring timely and efficient service. Skillfully coordinated the logistical movement of 30,000 gallons of paint in just 6 weeks, showcasing strong organizational and problem-solving abilities.
Assistant Manager
Sherwin Williams
03.2013 - 05.2016
- Successfully supplied paint to new residential and multi-family customers as well as contractors, ensuring customer satisfaction and loyalty
- Managed large-scale paint orders for the Houston district, ranging from 10,000 to 20,000 gallons, with precision and efficiency
- Collaborated with team members to source products not readily available in-store, promptly placing orders upon approval, and following up as necessary
- Maintained a strong commitment to providing outstanding customer service, building lasting relationships with clients and ensuring their specific requirements were met.
Education
High School Diploma -
Klein High School
Klein, Texas05.2005
Skills
- Customer Relationship Management (CRM)
- Operations Management
- Business Analysis
- Budgeting and Forecasting
- Logistics Management
- Conflict Resolution
- Project Management
Languages
5
Languages
Spanish
Professional
Certification
Assistant Manager training certification at Sherwin Williams
Accomplishments
Store Manager Excellence Award
Timeline
Paint Department Manager
Lowes Home Improvment
02.2025 - Current
Customer Service Associate
Lowes Home Improvment
09.2024 - 01.2025
Store Manager
HIll Country Paints
05.2021 - 11.2023
Store Manager
SRH Paints Co.
06.2019 - 05.2021
Store Manager
Sherwin Williams
04.2016 - 05.2019
Assistant Manager
Sherwin Williams
03.2013 - 05.2016
High School Diploma -
Klein High School