Michael Rufus
Los Angeles,CA
Summary
Seeking a role that capitalizes on my extensive decade-long law enforcement, investigative, and security management background, allowing me to lead and inspire teams, implement robust security strategies, and contribute to organizational success.
Overview
12
12
years of professional experience
Work History
Client Portfolio Director | Branch Manager
Allied Universal
03.2024 - Current
- Overseeing 65M AUM, 35,000 hours per week for clientele including the Los Angeles County Sheriff's Department, the Los Angeles Department of Health Services, and the Los Angeles Department of Public Social Services, and the Los Angeles Department of Mental Health
- Collaborating closely with the State Vice Presidents to develop strategic plans, risk assessment, and client-specific initiatives to exceed service level expectations and deliver measurable results
- Improved customer satisfaction rates with proactive issue resolution and regular status updates.
- Cultivating a management style that encourages participation and ownership among team members, while maintaining a consistent focus on customer and employee satisfaction, as well as financial performance
- Coordinating and scheduling tasks for operations, account, and client managers, and other team members to ensure efficient service delivery and cost-effective operations
- Managing service delivery through subordinate teams, stepping in when necessary to maintain operational continuity and uphold contractual obligations
- Successfully optimizing resource allocation to meet contractually scheduled hours with minimal unbilled overtime, demonstrating adeptness in cost management
- Providing coaching, counseling, and development opportunities for team members, fostering a culture of growth and advancement within the organization
- Managing budgeting, execution of capital expenditures, and approval of invoices
- Utilizing WinTeam for scheduling, billing, and reporting purposes, leveraging insights to drive effective business management decisions.
Area Security Operations Manager
Allied Universal @ Meta Platforms
12.2023 - 03.2024
- Lead and executed security projects from conception to completion, showcasing strong organizational and project management skills
- Collaborated directly with various internal and external teams, including architects, engineers, security vendors, construction/project managers, and clients, ensuring precise and timely delivery of services across diverse stakeholders and priorities
- Implemented design and specification of alarm systems, access control, video surveillance, burglary, radio systems, and other physical security equipment to meet security program objectives for special projects and initiatives
- Oversaw the full lifecycle of security system projects at Meta, including new office builds, system maintenance, and software management
- Supervised projects to ensure adherence to established baseline requirements, deadlines, and budgetary constraints, ensuring successful project completion
- Extended my area of responsibility to several states within the West Coast region, specifically Denver, Louisville, Venice, Los Angeles, Irvine, and San Diego
- Implemented cutting-edge security technologies and systems to enhance overall security infrastructure
- Expert in security operations, providing valuable insights and recommendations
- Played a pivotal role in planning and consulting for new building infrastructure
- Integrated security measures into the design phase to optimize effectiveness and efficiency
- Ensured all operations meet or exceeded legal requirements; proactively implementing changes to policies and procedures in response to evolving security landscapes.
- Supervised operations staff and kept employees compliant with company policies and procedures.
Account Manager
Allied Universal @ Meta Platforms
07.2022 - 12.2023
- Responsible for all aspects of operations and business performance, including project management and P&L responsibility
- Lead a team of security officers and supervisors, overseeing hiring, scheduling, training, and development
- Spearheaded event planning efforts, coordinating security measures for corporate events and functions
- Recognized, assisted, and coordinated with High-Risk Termination (HRT) procedures, conducting on-site support to ensure a safe and secure environment
- Collaborated with the Vice President of Security Operations and Global Security Directors to drive security strategies, procedures, and standards
- Elevated client satisfaction to an excellent 5/5 rating through a proactive approach and meticulous attention to client needs.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
Deputy Sheriff and Trainer
Los Angeles County Sheriff's Department
09.2016 - 07.2022
- Demonstrated sound judgment in unpredictable situations as a patrol deputy
- Served as a narcotics and gang expert, enhancing attention to detail and awareness
- Trained newly appointed deputies as a training officer, strengthening communication and teaching skills
- Conducted criminal investigations, interviews, and participated in weekly briefings
- Perfected time management and decision-making skills in high-stress community interactions
- Executed arrest warrants, serve legal documents, and apprehend individuals suspected of committing criminal offenses
- Conducted arrests in compliance with departmental policies, legal regulations, and constitutional rights
- Assisted in the execution of search warrants, ensuring proper documentation and adherence to legal procedures
- Participated in joint operations with other law enforcement agencies to address organized crime, narcotics trafficking, and other high-priority concerns
- Built positive relationships with residents, businesses, and community organizations to foster trust and collaboration.
- Handled high-pressure situations calmly and professionally, minimizing risks to public safety.
Asset Protection Lead Investigator
Bloomingdale's
03.2014 - 04.2016
- Ethically investigated theft within the business, developing procedures for detecting loss and protecting assets
- Calculated retail shrinkage, analyzed loss prevention data, and documented reports
- Interviewed employees and witnesses to gather evidence and testimony
- Documented findings and prepared detailed reports for management and legal purposes
- Conducted internal investigations into suspected policy violations, ensuring compliance with company regulations.
- Evaluated existing workflows and implemented process improvements that increased team efficiency and productivity.
Lead Security Operator
Allied Barton at The Glendale Galleria
12.2012 - 02.2014
- Managed and monitored over 120 surveillance cameras in adherence with mall security standards
- Enhanced writing skills through the generation of daily observation reports
- Prevented losses and damage by identifying and reporting suspicious irregularities.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
Education
Bachelor of Science (B.S) Business Management -
Grand Canyon University
Phoenix, AZ06.2016
Skills
- Proficient in strategizing, overseeing, and implementing robust security and emergency response protocols, ensuring efficient operations, meticulous planning, and rapid deployment of resources to mitigate critical situations efficiently
- Skilled in managing financial statements, including budget reports, income statements, and profit and loss statements with company-wide responsibility Adept at generating and analyzing invoice-aging reports to monitor accounts receivable effectively
- Developed an astute and collaborative leadership and mentorship style working with diverse, multidisciplinary teams, fostering an environment of inclusive team-work and professional growth
- Cultivated organizational, time-management and decision-making skills through successful leadership in fast-paced, high-pressure environments, enabling effective prioritization and sound judgment in critical situations
- Ability to leverage data and critical thinking to efficiently drive decision-making processes and develop strategic solutions
- Exceptional teaching and presentation abilities refined through extensive experience leading an array of meetings, training sessions, and presentations tailored to diverse audiences
Awards
- September 2016 Peace Officer Standard and Training Certification (POST)
- January 2017 Exemplary Service Award
- February 2018 Field Training Officer/Instructor Certification
- August 2020 Drug Recognition Expert Certification
- August 2022 Homeland Security and Cybersecurity Specialization
- November 2020 Life Preservation Award
- January 2024 Meta Platforms Exemplary Service Award
- ASIS Certified Protection Professional CPP (In Progress)
Timeline
Client Portfolio Director | Branch Manager
Allied Universal
03.2024 - Current
Area Security Operations Manager
Allied Universal @ Meta Platforms
12.2023 - 03.2024
Account Manager
Allied Universal @ Meta Platforms
07.2022 - 12.2023
Deputy Sheriff and Trainer
Los Angeles County Sheriff's Department
09.2016 - 07.2022
Asset Protection Lead Investigator
Bloomingdale's
03.2014 - 04.2016
Lead Security Operator
Allied Barton at The Glendale Galleria
12.2012 - 02.2014
Bachelor of Science (B.S) Business Management -
Grand Canyon University