Michael Ruotolo
Fair Bluff,NC
Summary
Accomplished Certified Scale Technician at Southwestern Scales, adept in electronic diagnostics and customer engagement, significantly enhanced operational efficiency through innovative repair strategies. Leveraged mechanical skills and a results-driven approach to exceed customer satisfaction targets, demonstrating exceptional time management and problem-solving capabilities. Highly efficient [Job Title] well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care.
Overview
20
20
years of professional experience
Work History
Certified Scale Technician
Southwestern Scales
02.2011 - 12.2017
Troubleshoot test scales to determine level of repair needed
Advanced scale repairing, calibration and maintenance
Mechanical and electronic truck scale installation in a variety of diverse settings
Certified Scale Technician
Southwestern Scales
03.2017 - 07.2017
Troubleshoot test scales to determine level of repair needed
Advanced scale repairing, calibration and maintenance
Mechanical and electronic truck scale installation in a variety of diverse settings
Perishable Associate
Food Lion
08.2017 - 03.2024
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Optimized departmental processes with the implementation of innovative strategies, resulting in improved efficiency and reduced costs.
- Provided product price information to customers.
- Maintained relationships with customers to maximize sales opportunities.
Repair Technician
Gmc
12.2016 - 03.2017
Build bolted water pipes
Replace water pipes, filtration tanks and equipment for clean and sewage water
Mini excavator operation
Backhoe operation
Cement Truck Driver
Arizona Metro Mix
04.2004 - 02.2011
- Completed comprehensive training programs in cement truck operation, safety regulations, and emergency procedures to maintain high standards of performance on the job.
- Safeguarded equipment longevity by performing regular maintenance checks and promptly reporting any mechanical issues to management for resolution.
- Enhanced overall job satisfaction for self and coworkers by actively participating in team-building events and fostering a positive work culture within the organization.
- Demonstrated adaptability in adjusting to changing delivery schedules, ensuring timely completion of all assignments despite unforeseen challenges.
Education
High School Diploma -
Highland High School
Gilbert, AZ05.2021
Skills
- Software configuration
- Electronic diagnostics
- Measurement accuracy
- Mechanical skills
- Safety Requirements
- Equipment Repair
- Customer Service
- Time Management
- Attention to Detail
- Computer Skills
- Workplace Safety
- Customer interaction
- Customer Engagement
- Product Merchandising
- Product Inspection
- Friendly and Helpful
- Positive Customer Engagement
- Inventory Management
- Documentation And Reporting
Timeline
Perishable Associate
Food Lion
08.2017 - 03.2024
Certified Scale Technician
Southwestern Scales
03.2017 - 07.2017
Repair Technician
Gmc
12.2016 - 03.2017
Certified Scale Technician
Southwestern Scales
02.2011 - 12.2017
Cement Truck Driver
Arizona Metro Mix
04.2004 - 02.2011
High School Diploma -
Highland High School