Michael Russell
Castro Valley,CA
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Operations Manager
Block By Block
San Francisco, CA
10.2021 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Reviewed shift reports to understand current numbers and trends.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Upheld great standards of leadership for employees, consistently leading by example for best-in-class hospitality work.
- Managed, trained and motivated personnel to continuously improve knowledge and abilities in hospitality field.
- Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
Administrative Coordinator
Ella Baker Center For Human Rights
Oakland, CA
01.2021 - 09.2021
- Monitored and directed incoming mail and prepared outgoing mail.
- Prepared detailed documents and reports in adherence administrative processes.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Monitored front areas so that questions could be promptly addressed.
- Achieved specific team objectives and collection activity.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Organized spaces, materials and catering support for internal and client-focused meetings.
Supervisor
Five Keys Schools And Programs
San Francisco, CA
03.2020 - 12.2020
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Interviewed, hired and trained new employees for production positions.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Utilized standard operating procedures, effective crew resource management, communication and procedures specified in company operation manual.
Education
Associate of Arts - Communication
Chabot College
Hayward, CA.05.2020
Skills
- Training Management
- Goal Setting
- Team Leadership
- Microsoft Office
- Google Suite
- Pay Com
- Kronos
- Humanity Scheduling Program
Certification
Paralegal / Legal Assistant Diploma
Timeline
Operations Manager
Block By Block
10.2021 - Current
Administrative Coordinator
Ella Baker Center For Human Rights
01.2021 - 09.2021
Supervisor
Five Keys Schools And Programs
03.2020 - 12.2020
Associate of Arts - Communication
Chabot College