Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Michael Russo

Matawan,NJ

Summary

Professional and experienced service worker prepared for this role. Proven ability to maintain facility cleanliness, handle transactions, and provide customer assistance efficiently. Strong focus on teamwork and adaptability to changing needs. Reliable, safety-conscious, and skilled in managing supplies and equipment.

Overview

6
6
years of professional experience

Work History

Gas attendant

Wawa
10.2023 - Current
  • Operated fuel dispensing systems efficiently to ensure customer satisfaction.
  • Assisted customers with inquiries, providing prompt and accurate information.
  • Maintained cleanliness and organization of gas station facilities and surroundings.
  • Monitored fuel inventory levels, reporting discrepancies to management for timely resolution.
  • Trained new staff on safety procedures and operational protocols to enhance team performance.
  • Conducted regular safety inspections of equipment and fueling areas, ensuring compliance with regulations.
  • Implemented process improvements that streamlined daily operations and reduced wait times for customers.
  • Collaborated with team members to create a positive work environment, promoting teamwork and accountability.
  • Maintained clean and orderly work station.
  • Pumped gas for guests and took payments.
  • Maximized efficiency during busy periods by multitasking, simultaneously managing fueling services and in-store assistance as needed.
  • Ensured safety of patrons by following established procedures for handling flammable materials.

Direct Support Professional (DSP)

Arthur Daniel Agency
09.2021 - 07.2022
  • Provide companionship and assistance to individuals with disabilities. Included is assistance with personal care such as hygiene, grooming, feeding, and keeping up with mobility. Providing a reinforcement of daily living skills to promote independence and a higher quality of life. Also engaging in activities such as coloring, walking, museums trips, word practice and numbers practice. Finally, to have to have an ability to communicate with individuals, families or other professionals.
  • Assisted individuals with daily living activities to promote independence and enhance quality of life.
  • Collaborated with healthcare professionals to ensure consistent, high-quality support for clients.
  • Monitored client progress and documented changes in behavior or health to inform care adjustments.
  • Provided emotional support and companionship, fostering a trusting relationship with clients.
  • Maintained clean, safe, and well-organized patient environment.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.

Frozen Food Clerk

Shoprite
10.2019 - 06.2021
  • Recommended products to customers to drive sales.
  • Marked down and retagged products for special promotions.
  • Stocked shelves and organized merchandise displays for easy retrieval.
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Communicated with customers and staff politely and professionally to uphold store standards.
  • Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
  • Ensured optimal inventory levels by routinely conducting stock checks, ordering necessary items, and discarding expired products.
  • Boosted sales with strategic merchandise placement, highlighting seasonal and popular products.
  • Enhanced store cleanliness by diligently organizing and maintaining frozen food aisles for a visually appealing presentation.
  • Increased efficiency in the workplace by regularly updating colleagues on department objectives and progress toward goals.
  • Assisted in training new hires on department procedures, best practices, and customer service techniques for successful job performance.
  • Built displays and hung signage for products.
  • Streamlined stocking processes with careful organization of backroom inventory for easy accessibility during replenishment tasks.
  • Optimized product displays with creative merchandising techniques that drew customers'' attention to featured items.
  • Safeguarded customers'' health by adhering to strict hygiene guidelines and wearing appropriate protective gear during food handling.
  • Supported company loss prevention efforts by vigilantly identifying suspicious behavior, reporting incidents, and taking corrective action when necessary.
  • Contributed to a positive work environment by fostering open communication and teamwork among coworkers.
  • Demonstrated adaptability by cross-training in other store departments to provide coverage when needed.
  • Improved customer satisfaction by promptly addressing inquiries and providing knowledgeable product recommendations.
  • Collaborated with team members to efficiently unload delivery trucks, sort incoming shipments, and stock shelves in a timely manner.

Education

GED -

Adult Learning Center
Brunswick, NJ
03-2021

Skills

  • Cleanliness and organization
  • Patience and empathy
  • Customer service and assistance
  • Reliability and punctuality
  • Operating cash register
  • Effective communication
  • Listening and comprehension
  • Flexible schedule availability
  • Adaptability and resilience
  • Time management mastery
  • Computer literacy basics
  • Interpersonal skills development
  • Stress management techniques
  • Teamwork and collaboration
  • Customer service
  • Friendly and outgoing
  • Punctual and reliable
  • Cleaning and sanitation

Languages

English

Timeline

Gas attendant

Wawa
10.2023 - Current

Direct Support Professional (DSP)

Arthur Daniel Agency
09.2021 - 07.2022

Frozen Food Clerk

Shoprite
10.2019 - 06.2021

GED -

Adult Learning Center

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