Michael Russo
Houston,PA
Overview
32
32
years of professional experience
Work History
Data Entry
Accutrex Products
Canonsburg, PA
01.1994 - 10.2001
- Executed data entry tasks with a high degree of accuracy, ensuring timely updates to databases and records.
- Maintained confidentiality and security of sensitive information according to company policies and regulations.
- Assisted in the development of data entry guidelines to improve accuracy and reduce errors.
- Responded promptly to data requests from various departments, ensuring accurate information dissemination.
- Utilized database management software to update and maintain customer records accurately.
- Monitored daily data entry workloads to prioritize tasks and meet deadlines effectively.
Payroll / Dispatcher
Waste Management
Washington, PA
11.2002 - 07.2005
- Coordinated payroll processing for a team of over 100 employees, ensuring timely and accurate compensation.
- Managed daily dispatch operations, optimizing routes and schedules to enhance efficiency.
- Analyzed payroll data to identify trends and discrepancies, facilitating prompt resolution.
- Provided exceptional customer service to employees regarding payroll inquiries and concerns.
- Maintained confidentiality of sensitive payroll information in compliance with data protection regulations.
Route Manager / Operation Manager
Waste Management
Washington, PA
07.2005 - 04.2026
- Oversaw daily route planning and optimization to enhance service efficiency and reduce operational costs.
- Coordinated with drivers to ensure compliance with safety regulations and company policies.
- Analyzed performance metrics and generated reports to identify areas for improvement in operations.
- Managed a team of drivers, providing training and support to ensure high levels of customer service.
- Collaborated with cross-functional teams to streamline the supply chain process, improving overall productivity.
- Utilized routing software to optimize daily routes and reduce fuel consumption.
- Implemented new tracking systems that improved visibility of driver and enhanced customer satisfaction ratings.
- Conducted regular audits of routes and delivery performance to ensure adherence to company standards.
- Resolved customer complaints related to service issues, consistently achieving a 95% satisfaction rate.
- Held daily team meetings to discuss performance goals and address operational challenges.
Driver
Hersheys Ice Cream
Houston, PA
01.2026 - 03.2026
- Delivered goods and services efficiently while adhering to strict schedules and safety regulations.
- Maintained accurate logs of delivery activities, ensuring compliance with company policies and local regulations.
- Conducted routine vehicle inspections and maintenance checks to ensure optimal performance and safety.
- Navigated routes effectively using GPS technology, optimizing delivery times and reducing fuel consumption.
- Provided exceptional customer service by communicating professionally and addressing any client inquiries or concerns during deliveries.
- Collaborated with warehouse staff to ensure accurate order fulfillment and timely dispatch of goods.
- Managed delivery schedules and routes to maximize efficiency and minimize delays.
- Resolved issues related to delivery discrepancies through effective communication and problem-solving skills.
Operator Assistant
Audia USA LLC
Washington, PA
04.2026 - Current
- Assisted in the setup and operation of machinery to maintain optimal production levels.
- Monitored production processes to ensure adherence to safety and quality standards.
- Conducted routine maintenance and cleaning of equipment to enhance operational efficiency.
- Utilized safety equipment and followed strict safety guidelines to minimize workplace accidents.
- Operated forklifts and pallet jacks to transport materials throughout the facility.
- Executed quality checks on finished products to ensure compliance with specifications.
- Maintained clean and organized work areas to promote efficient operations.
Timeline
Operator Assistant
Audia USA LLC
04.2026 - Current
Driver
Hersheys Ice Cream
01.2026 - 03.2026
Route Manager / Operation Manager
Waste Management
07.2005 - 04.2026
Payroll / Dispatcher
Waste Management
11.2002 - 07.2005
Data Entry
Accutrex Products
01.1994 - 10.2001