MICHAEL RYAN
Glenside,PA
Summary
Accomplished, resourceful, and progress-driven professional with extensive experience directing and enhancing hotel operations. Impressive track record of launching and revitalizing properties, increasing performance rankings, and exceeding sales/revenue goals. Demonstrated abilities in HR functions including hiring/recruiting, training, and motivating employees. Broad background orchestrating new construction and renovation projects to ensure on-time, on-budget completion. Respected member of pre-opening teams and regional management groups with exceptional leadership, process improvement, and strategic planning skills. Core competencies include: Multi-Unit Management Food & Beverage (F&B) Oversight Performance Evaluation Vendor/Contractor Relations P&L Analysis Guest Satisfaction Budget & Resource Allocation Sales & Marketing Project Management Contract Negotiation & Administration Forecasting & Financial Reporting Startups & Turnarounds Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
23
23
years of professional experience
1
1
Certification
Work History
General Manager
Pinnacle Hotel Management
01.2022 - Current
- Oversee day-to-day operations of 333 Room hotel with 7000 sq ft of banquet space
- Full and Part time staff of 100 plus
- Lead hotel out of Covid19 Protocol back to normal operations
- Achieved 1st Intent to Recommend Score out of Red Zone in over 3 years
- Achieved Revenue growth of 6% year of year in 2023 and 2024
- Member of the Board of Directors Greater Philadelphia Hotel Association.
Regional Manager
EZ Storage-Nolan Capital
01.2020 - 01.2022
- Oversee day to day operations of 8 Self Storage Facilities with 650,000 square feet of rentable space, responsible for Sales & Marketing, Customer Relations, Budgeting and P&L control with a staff of 50
- Achieved a 96% occupancy rate with an 8% increase in year over year revenue for 2021
- Developed and Established Sales Training Program.
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
Regional Director of Operations/General Manager
SSN Hotels
01.2010 - 01.2020
- Oversaw a variety of hotels and regions as assigned by Ownership and Management as needed throughout the portfolio
- Directed Residence Inn in Collegeville PA, through construction to daily operations
- Regional Management of Fairfield Inn Newark, NJ (165 rooms, $6M in annual revenue), SpringHill Suites by Marriott (137 rooms, $5M in annual revenue)
- Regional Manager/Project Manager (2013-2017)
- Regional Manager overseeing 5 Marriott hotels, a Candlewood Suites and 2 Red Roof Inns
- Project manager for six new properties and three property conversions
- SpringHill Suites by Marriott, VoorheesNJ, Opening Hotel of the Year Award for 2014, and Gold Service Award in 2015
- TownePlace Suites, Swedesboro, NJ: Finalist for Opening Hotel of the Year Award and finishing 2016 with Silver GSS Award
- Candlewood Suites, Newark, DE: assumed control of property suffering from severe construction delays and met very aggressive timeline for launch, opening hotel 3 weeks after building was finished
- Directed company’s largest Marriott hotel out of “Red Zone 2” status and restored developmental rights with Marriott by hiring new management personnel and commencing comprehensive staff retraining initiative
- General Manager – SpringHill Suites by Marriott, King of Prussia, PA
- Transferred to struggling King of Prussia location and “Red Zone” rated hotel
- Directed salaried and hourly staff, collaborating with management team to implement turnaround strategy, and developing improvement plans for guest satisfaction, expense control, and overall financial performance
- Within 3 months of accepting the general manager role, catapulted hotel to #1 in RevPAR index for comp set and maintained position until departure in 2016
- Earned Silver Recognition Awards in 2013 and 2014
- General Manager – Courtyard by Marriott, Westhampton, NJ
- Hired to preside over final construction phase and grand opening of 119-room select service corporate hotel
- Authored job descriptions and hired/onboarded 30 employees spanning sales, housekeeping, engineering, and kitchen departments
- Mentored management personnel monitored compliance with health board requirements and ensured adherence to local fire codes and community conservation regulations
- Developed and administered $1M annual operating budget
- Led hotel through successful launch, generating $2.5M in revenue within 9 months; provided critical contributions throughout construction and pre-opening.
General Manager
Waterford Hotel Group
01.2002 - 01.2010
- General Manager – Residence Inn by Marriott, Conshohocken, PA
- Oversee guest services and day-to-day functions at recently opened 137-room extended stay hotel
- Supervised 40 staff members, hiring and training 6-member management team as well as hourly housekeeping, maintenance, and front desk staff
- Prepared and controlled $3.5M annual operating and capital budgets
- Achieved and maintained #1 comp set ranking from 2003–2010
- Earned Silver GSS Awards in 2005, 2006, 2007, and 2009
- Delivered annual revenue and GOP increases of 10%+ from 2005–2008
- Ensured smooth operations and minimal impact on guest satisfaction throughout full renovation in 2008
- Provided key guidance and support to Property Sales Department, helping them win Sales Staff of Year Award in 2004, 2006, and 2008.
Education
Some College (No Degree) - Economics
Framingham State College
Framingham, MASkills
- Marriott FOSSE
- Opera PMS
- M3 Hospitality Platform
- MS Office Suite (Word, Excel)
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Effective leader
- Training and coaching
- Customer Relations
- P&L Management
Certification
- Certified Hotel Administrator (CHA) – American Hotel & Lodging Education Institute (AHLEI)
- F&B Management Certification – AHLEI
- SERV Safe Certified
- TIPS Certified
Training
- Marriott International, Inc. – Brand Management Training for SpringHill Suites (2012), Courtyard (2010), and Residence Inn (2003); Hospitality Management, Strategic Alignment, and Sales Edge (2003)
- Best Western Hotels & Resorts – General Management Training & Revenue Management Training (2000)
Timeline
General Manager
Pinnacle Hotel Management
01.2022 - Current
Regional Manager
EZ Storage-Nolan Capital
01.2020 - 01.2022
Regional Director of Operations/General Manager
SSN Hotels
01.2010 - 01.2020
General Manager
Waterford Hotel Group
01.2002 - 01.2010
Some College (No Degree) - Economics
Framingham State College
- Certified Hotel Administrator (CHA) – American Hotel & Lodging Education Institute (AHLEI)
- F&B Management Certification – AHLEI
- SERV Safe Certified
- TIPS Certified
Similar Profiles
Ollie E Torain JrOllie E Torain Jr
Venue Director at Pinnacle Live / Courtland Grand HotelVenue Director at Pinnacle Live / Courtland Grand Hotel
Riham YoussefRiham Youssef
PBX Switchboard Operator at Pinnacle Hotel Harbor FrontPBX Switchboard Operator at Pinnacle Hotel Harbor Front
Airi YamaguchiAiri Yamaguchi
Executive Lounge Attendant at Vancouver Marriott Pinnacle Downtown HotelExecutive Lounge Attendant at Vancouver Marriott Pinnacle Downtown Hotel