Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager

Michael Ryback

Long Beach,CA

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Adept individual with more than Number years working as Manager for $Number revenue-generating business. Determined and experienced in mentoring and challenging team members to meet and exceed company goals.

Overview

15
15
years of professional experience

Work History

Assistant Manager

Cheesecake Factory Inc
Topanga , CA
09.2018 - Current
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Reviewed sales and gross profit report to assess company efficiency.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.
  • Monitored security to protect employees, customers and property.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

Education

Associate Degree In Culinary Arts - Restaurant And Culinary Management

Johnson & Wales University
Providence, RI
06.1998

Associate Of Business Administration - Restaurant And Food Services Management

Stone Academy - Hamden
West Haven, CT
06.1995

Bartender Mixologist Certification - Mixology

Boston Bartender School
Boston, MA
06.1994

Skills

  • Customer Service
  • Set Organizational Policies
  • Cost Control
  • Business Administration
  • Corporate Social Responsibility
  • Customer Relations
  • Health and Safety Regulations
  • Staff Development
  • Staff Training
  • Closing and Contract Negotiations
  • Greet Guests
  • Staff Supervision
  • Hiring and Training
  • Shift Coverage
  • Money Handling
  • Training

Timeline

Assistant Manager

Cheesecake Factory Inc
09.2018 - Current

Associate Degree In Culinary Arts - Restaurant And Culinary Management

Johnson & Wales University

Associate Of Business Administration - Restaurant And Food Services Management

Stone Academy - Hamden

Bartender Mixologist Certification - Mixology

Boston Bartender School
Michael Ryback