Michael S. Langley

• Developed email marketing strategies for customer followup and resolved problems to drive sales.
• Performed ongoing analysis to develop and advance future marketing strategies.
• Worked closely with VP of Marketing, Operations Director and Operations team to create and maintain marketing materials for sales presentations and customer satisfaction.
• Built and managed Customer Satisfaction Surveys, Online Review requests, and managed Customer Referral Programs.
• Queried data reports using SQL Database.
• Assisted VP of Marketing and Company President with various tasks as requested.
• Contact Stephan Longo, VP Marketing (805) 732-8095
• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record
• Participated in team-building activities to enhance working relationships
• Used critical thinking to break down problems, evaluate solutions and make decisions
• Demonstrated respect, friendliness and willingness to help wherever needed
• Worked with customers to understand needs and provide excellent service
• Developed and maintained courteous and effective working relationships
• Collaborated with team members to achieve target results
• Resolved problems, improved operations and provided exceptional service
• Exceeded goals through effective task prioritization and great work ethic
• Conducted research, gathered information from multiple sources and presented results
• Prepared variety of different written communications, reports and documents
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
• Adhered to social distancing protocols and wore mask or face shield
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution
• Actively listened to customers' requests, confirming full understanding before addressing concerns
• Carried out day-to-day duties accurately and efficiently

• Established and managed of all social media and marketing profiles, including Yelp, Google Ads,
• Facebook, Twitter, Instagram
• Basic photography and video for social media ads, increasing public awareness of business and overall student enrollment.
• Increased Student Enrollment through marketing campaigns.
• Contact Alan Feinstein (323) 533-8570

• Specializing in Social Media marketing, electronic press kit & CV for Artists, Performers, Musicians.
• Set up and managed Social Media accounts and Google Business listings for small businesses.
• Communicated effectively with business owners and third party consumer listing and review companies.

• Scheduled all client meetings, organized and maintained project files, created detailed workflow charts,
• Social Media setup and weekly posts for various clients, creative writing / blog content; topical blogging, assisted Owner with daily additional administrative tasks.

Primary responsibilities include, but were not limited to, assisting professional Stunt Coordinator of film and television by performing a variety of administrative duties; emailing new and existing contract hires, reading and breaking down screenplays with notes on needed stunts, running errands as needed, maintaining home and office while Coordinator was on location, handling and coordinating contractors dealing with home or office repairs and maintenance

• Some on-set video assist and video editing as needed.
• Contact Dino Muccio - 910-612-1872

• Primary responsibilities included; Sales of Digital EReaders (Nook), Customer Support, Fast Cashiering,
• Store recovery and maintenance, Up-selling, etc
• I am also one of the leading Membership sellers, and extremely dependable Cashier
• Quick to fill in when needed
• My last annual review, I received special recognition for “dependability and being trustworthy.”
• Contact Digital Lead - Sarah Higgins (704) 677-2944
• Contact Lead Cashier - Rachel Bettes (910) 352-0607

• Primary responsibilities include, but are not limited to, supervising live performances and film screenings, setup and breakdown of facility needs per performance, supervising and organizing volunteers and staff (ranging from 10-150 people at a time), cash and credit card handling, running daily reports, maintaining precise communication with stage hands, Box Office, and Stage Management
• Assisted in Box Office when needed.

• No longer in business
• Assisted General Manager with all aspects
• Scheduling, handled large deposits, Inventory and Orders,
• Customer Service, General maintenance of the store, attended monthly Management meetings at corporate office.

• Location no longer in business (800-765-2247)
• Assisted Management with all aspects of day to day sales and operations including scheduling, display sets, promotional sets, bank deposits, running sales reports, excellent customer service, educating customers on the product, maintaining facility and showroom.