Michael Meyer
Gilbert,AZ
Summary
Detail-oriented professional with a robust IT background transitioning to Customer Support Field Technician role. Expertise in troubleshooting systems, administering workplace technology, and supporting users in dynamic environments. Proven ability to learn new systems quickly and deliver efficient, customer-focused technical support.
Overview
34
34
years of professional experience
Work History
Technical Operations Manager
Cities West Media
01.2000 - Current
- Supported all Mac and PC systems company-wide, managing production servers and all software applications.
- Diagnosed and resolved technical issues, providing hands-on support to internal users.
- Built and maintained multiple websites and domains, managing DNS and hosting services effectively.
- Optimized production workflows, resolving issues to guarantee accurate and timely delivery.
- Deployed mobile applications, ensuring consistent maintenance and functionality.
- Crafted internal and client emails using Mailchimp, enhancing communication strategies.
- Ensured advertisements met technical standards by preflighting and standardizing processes.
- Configured user access and security controls across diverse production environments.
- Archived digital files securely, organizing access on SharePoint, OneDrive, and servers.
- Coordinated freelance staff, enforcing technical standards and meeting project deadlines.
Pre-Press Operator / Page Assembly / Client Support
American Color / Cities West Media
01.1999 - 01.2006
- Performed document scanning, digital page layout, scanning, digital page layout, file preparation, and output verification to meet print production requirements.
- Provided on-site production and technical support for client operations.
- Verified file integrity, formatting accuracy, and output quality to prevent production errors.
- On-Site
Pre-Press Operator / File Preparation
Tru-Colour
01.1992 - 01.1999
- Managed pre-press production including high-resolution scanning, page layout, and print-ready file output.
- Conducted quality control checks to ensure accuracy, consistency, and production readiness.
- Supported fast-paced environments with strict deadlines and quality standards.
Education
High School Diploma -
Arizona State University
Tempe, AZChandler/Gilbert Community College
Chandler, AZSkills
- Microsoft Office 365
- Adobe Creative Suite
- Apple macOS & Windows OS
- File servers & workstation support
- User access & system security administration
- Website development & management (WordPress)
- Web services (domains, DNS, hosting)
- Google Analytics
- Mailchimp
- Print production workflows
- Document scanning & digitization
- Page layout & file preparation
- Print-ready file output
- Quality control & technical troubleshooting
Accomplishments
Led the planning and execution of a company-wide pivot to remote work during COVID-19, developing and implementing standardized workflows, procedures, and technical solutions to support long-term remote operations.
Timeline
Technical Operations Manager
Cities West Media
01.2000 - Current
Pre-Press Operator / Page Assembly / Client Support
American Color / Cities West Media
01.1999 - 01.2006
Pre-Press Operator / File Preparation
Tru-Colour
01.1992 - 01.1999
High School Diploma -
Arizona State University
Chandler/Gilbert Community College