MICHAEL S. THOMPSON
Sacramento,CA
Summary
Highly skilled & motivated Professional Site Reliability Engineer with hands-on experience in designing, testing and supporting automation solutions in enterprise wide environments. Demonstrated leadership skills while coordinating with cross-functional teams to ensure system efficiency and reliability.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Professional Site Reliability Engineer
Broadridge Financial Services
El Dorado Hills, CA
04.2022 - Current
- Performed root cause analysis of production incidents and provided recommendations for improvement.
- Developed and implemented monitoring solutions to improve system reliability.
- Collaborated with development teams to ensure proper release engineering practices are followed.
- Conducted regular reviews of alerts generated by monitoring tools to identify potential issues.
Infrastructure Architect
Broadridge Financial Services
El Dorado Hills, CA
12.2018 - 04.2022
- Assisted in developing strategies to improve scalability of network architectures while maintaining high availability standards.
- Architected cost-effective solutions by leveraging existing resources within an organization's IT environment while meeting their business objectives.
- Developed systems diagrams, plans and technical documentation for the implementation of new network infrastructure components.
- Provided status updates to keep upper management informed and to reach goals.
- Created automated scripts for software deployments and configuration management tasks.
Lead Systems Administrator
DST Output
El Dorado Hills
02.2014 - 12.2018
- Identified potential areas of improvement in existing systems architecture design.
- Implemented solutions for addressing identified risks related to cybersecurity threats.
- Analyzed logs from various sources such as web servers or databases for troubleshooting purposes.
- Developed automation for regular tasks such account management.
- Provided guidance to junior administrators on technical issues resolution strategies.
Principle Applications Analyst
DST Output
El Dorado Hills
09.2007 - 01.2014
- Create and document business requirements & specifications
- Coordinate migrations & implementations of third party software.
- Provided production support for critical applications ensuring maximum uptime for end-users.
- Created reports in Crystal Reports based on customer requirements.
- Designed training materials and trained end-users.
Sr. Technical Support Specialist
DST Output
El Dorado Hills
11.2004 - 08.2007
- Guided by documentation, previous incidents, and/or tribal knowledge, act as first line contact for the production and development environments when failures occur
- Assist in the implementation of new software and procedures
- Escalate to management when service level agreements will not be met.
- Identified areas of improvement in existing processes and worked with colleagues to develop solutions to increase efficiency.
Education
Computer Applications -
National Education Center
Sacramento, CaliforniaSkills
- Automation process design
- Continuous Improvement
- Advanced skills in BMC TrueSight Orchestrator
- MySQL Database Management
- XML, XPATH, XSL,HTML, PHP
Additional Education
- Obtained credits in the BSBA program at the University of Phoenix, Sacramento
- Certificates for completion of courses in industry standard software/hardware packages: Web Logic Server 10.1, Workload Automation, Shell Scripting
Certification
Web Logic Server 10.1
Workload Automation
Shell Scripting
BMC True Sight Orchestration
Jenkins
Chef
Timeline
Professional Site Reliability Engineer
Broadridge Financial Services
04.2022 - Current
Infrastructure Architect
Broadridge Financial Services
12.2018 - 04.2022
Lead Systems Administrator
DST Output
02.2014 - 12.2018
Principle Applications Analyst
DST Output
09.2007 - 01.2014
Sr. Technical Support Specialist
DST Output
11.2004 - 08.2007
Computer Applications -
National Education Center