Michael Sabeti
Orlando
Summary
Hospitality management professional specializing in front desk operations and guest experience within luxury resorts. Demonstrated ability to resolve guest issues, enhance operational processes, and elevate customer satisfaction. Proficient in staff training, cross-department coordination, and efficient daily operations management. Achievements include increased Marriott Bonvoy enrollments, top audit scores, and significant contributions to property success.
Overview
5
5
years of professional experience
Work History
Assistant Front Desk Manager
Gaylord Palms Resort and Convention Center
Kissimmee
09.2022 - 04.2025
- Supported day-to-day front desk operations, ensuring quality standards and exceeding guest expectations daily.
- Handled complaints, resolved grievances, and negotiated effectively with guests to maintain satisfaction.
- Implemented incentives to drive Marriott Bonvoy enrollment and upgrades, increasing loyalty engagement.
- Collaborated with property leadership to understand front desk impact on financial goals and operational success.
Rooms Control
Walt Disney World Swan and Dolphin
Lake Buena Vista
11.2021 - 09.2022
- Managed room assignments for pre-arrival guests and upgraded Marriott Bonvoy elite members based on merit.
- Coordinated with housekeeping to ensure guest room readiness and timely VIP pre-registration.
- Delivered personalized amenities to enhance guest experience and satisfaction.
Guest Experience Expert Leader
JW Marriott
Orlando
02.2020 - 11.2021
- Led post-pandemic opening team and ran daily contingency reports to maintain operational efficiency.
- Trained new hires and improved the training manual for better onboarding and performance outcomes.
- Anticipated and fulfilled guest requests to ensure exceptional service standards.
Education
ASSOCIATE DEGREE - Hospitality and Tourism Management
Valencia College
Orlando, FL01.2018
Skills
- Microsoft Office
- Guest relations management
- Staff training and development
- Project Management System
- Marsha
- Lightspeed GXP front desk programs
- Client Relationship Building
Awards
- Guest Service Specialist, Valencia College, 05/01/17
- 2023 Hotel Of the Year, Gaylord Palms, 12/31/23
- Perfect Audit Score, JW Marriott, 12/31/21
Timeline
Assistant Front Desk Manager
Gaylord Palms Resort and Convention Center
09.2022 - 04.2025
Rooms Control
Walt Disney World Swan and Dolphin
11.2021 - 09.2022
Guest Experience Expert Leader
JW Marriott
02.2020 - 11.2021
ASSOCIATE DEGREE - Hospitality and Tourism Management
Valencia College