Michael Saenz
City Of Los Angeles,CA
Summary
Results-oriented professional with a diverse background in management and customer service. Proven to conceptualize, plan and manage successful business operations. Additional experience in customer service in retail banking, parcel delivery service operations and inventory management. Dedicated, well organized, highly communicative and detail-oriented.
Overview
8
8
years of professional experience
Work History
Warehouse Assistant
Macro-Life Natural
Culver City, CA
01.2022 - Current
- Loaded and unloaded delivery trucks promptly for further distribution.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Packaged and shipped orders accurately to promote safe and quick delivery to customers.
- Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.
- Operated forklifts, pallet jacks and other warehouse equipment to move goods quickly and safely.
- Increased accuracy in order fulfillment through diligent attention to detail and double-checking of product information.
- Facilitated accurate inventory tracking by conducting regular audits and maintaining up-to-date records in the database system.
Courier
DoorDash
Los Angeles, CA
04.2017 - 05.2022
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
Operations Supervisor
Waivecar/Kleen Tech
Los Angeles, CA
12.2016 - 07.2019
- Led continuous improvement initiatives aimed at reducing waste, increasing efficiency, and enhancing overall productivity levels within the organization.
- Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
- Directed associate warehouse teams to process inbound and outbound shipments with speed and accuracy.
- Documented transactions, orders and expenditures to gather sales data and forecast financial needs.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
Skills
- Warehouse Operations
- Labor scheduling
- Data Entry
- Packing and shipping
- Inventory Audits
- Data Processing
- Shipment Preparation
- Critical Thinking
- Inventory Monitoring
- Forklift Operations
- Dependable and reliable
- Forklift safety and operation
- Inventory Management
- Hospitality service expertise
- Organizational Skills
- Expense Reporting
- Audit reporting
Timeline
Warehouse Assistant
Macro-Life Natural
01.2022 - Current
Courier
DoorDash
04.2017 - 05.2022
Operations Supervisor
Waivecar/Kleen Tech
12.2016 - 07.2019