Michael Safstrom
Columbia,TN
Summary
Proven leader with a track record of enhancing operational efficiency and profitability at Car Bazaar Of Franklin. Expert in vendor sourcing and skilled negotiator, adept at fostering long-term client relationships and driving business growth. Demonstrates exceptional leadership and team-building abilities, significantly improving customer satisfaction and staff productivity.
Overview
16
16
years of professional experience
Work History
General Manager
Car Bazaar Of Franklin
06.2017 - Current
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Developed and implemented strategies to increase sales and profitability.
Branch Manager
Southeast Financial Credit Union
09.2013 - 05.2017
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
- Drove cross-selling efforts by collaborating with various departments within the organization to maximize revenues from existing clients.
- Consulted customers to boost product sales and services.
Member Service Representative
Southeast Financial Credit Union
04.2008 - 08.2013
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Contributed to branch sales goals by effectively cross-selling credit union products and services.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
- Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
- Built rapport with members by engaging in genuine conversations and demonstrating a commitment to their financial wellbeing.
Education
BBA - Business Administration
Belmont University
Nashville, TN05.2006
Skills
- Customer Retention
- Vendor Sourcing
- Operations Oversight
- Quality Management
- Contract Negotiations
- Business Development
- Staff Supervision
- Effective leader
- New Business Development
- Leadership and team building
- Sales expertise
- Skilled negotiator
Timeline
General Manager
Car Bazaar Of Franklin
06.2017 - Current
Branch Manager
Southeast Financial Credit Union
09.2013 - 05.2017
Member Service Representative
Southeast Financial Credit Union
04.2008 - 08.2013
BBA - Business Administration
Belmont University